Job Title: Customer Service Representative

 

About the Company:

Our client is a residential solar company that was established in 2015. They are committed to providing clean, renewable energy solutions and delivering exceptional service to homeowners throughout their solar journey.

 

Job Description:

Our client is seeking a dedicated and customer-focused Customer Service Representative to support customers with inquiries, requests, and general assistance related to their solar services. This role plays a key part in ensuring clients have a smooth, positive experience from initial contact through post-installation support.

 

Core Responsibilities:

• Provide excellent service by assisting clients with inquiries, requests, and general information about solar services.
• Handle customer complaints or concerns in a timely, professional, and efficient manner.
• Collaborate with team members and leaders to ensure a seamless and consistent client experience.
• Build rapport with customers and drive client referrals through exceptional service.
• Support customers via phone, email, or chat, acting as the first point of contact.
• Explain processes, timelines, and general solar-related information in a clear and friendly manner.
• Update client records, document interactions, and track follow-ups in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Participate in regular team meetings, training sessions, and process improvements.
• Conduct all interactions with professionalism, patience, and respect.

 

Required Experience and Qualifications:

• Previous experience in a customer service or call center role preferred.
• Strong phone etiquette and communication skills.
• Excellent time management and organizational abilities.
• Ability to manage difficult situations with professionalism, empathy, and composure.
• Ability to speak multiple languages is a plus.
• Familiarity with CRM software is preferred.

 

Preferred Skills:

• Experience with similar roles in appointment setting or sales.
• Customer service experience in a high-volume environment.
• Familiarity with solar products or services is a plus.

 

Personality:

• Positive, empathetic, and service-oriented demeanor.
• Team player with strong problem-solving skills.
• Highly organized and able to multitask effectively.
• Proactive and adaptable in a fast-paced environment.

 

Software & Tools:

• CRM software (internal lead or client management system).
• Standard communication tools (phone, email, chat).

 

English Level:

Native

 

Schedule:

9-5 EST

 

Policies:

TBD

 

Compensation & Benefits:

Payment in USD or Local Currency according to candidate's preference.