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Virtustant46 minutes ago
·1 applicants
Work Type: Full Time
Recruitment Team
Lorenzo Maspero
Pedro RojasDescription
To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.
Job Title: Client Success Agent / Community Manager
About the Company:
Our client is a company that offers a platform designed to help businesses manage and grow their online presence through innovative solutions.
Job Description:
Our client is seeking a motivated and proactive Client Success Agent / Community Manager to join their team. This role is crucial for enhancing customer satisfaction and fostering a vibrant online community. You will be the voice of the brand, engaging with customers across various platforms and ensuring a positive brand experience.
The ideal candidate is passionate about customer service, social media, and community building, with a knack for communication and problem-solving.
Responsibilities of the role:
• Respond to customer reviews and comments on Google and Meta platforms.
• Grow the social media community by actively engaging with potential clients.
• Create and post engaging content on social media channels.
• Monitor social media trends and conversations relevant to the brand.
• Provide excellent customer support and address inquiries promptly.
Required Experience and Qualifications:
• Proven experience in customer service or community management.
• Excellent written and verbal communication skills.
• Familiarity with social media platforms (Google, Meta, etc.).
• Ability to engage effectively with online communities.
Preferred Skills:
• Experience with social media management tools.
• Basic understanding of digital marketing principles.
Personality:
• Customer-centric and empathetic.
• Proactive and self-motivated.
• Creative and engaging.
• Detail-oriented and organized.
Software & Tools:
• Google Business Profile
• Meta Business Suite (Facebook & Instagram)
• Social media management platforms (e.g., Hootsuite, Buffer - preferred)
Schedule:
Monday to Friday
9 AM - 5 PM (PST)
Salary and Benefits:
• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.
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