Job Title: Operations & Automation Analyst

 

About the Company:

Our Client is a dynamic telehealth and wellness company dedicated to optimizing operations through automation, affiliate marketing, customer retention, and scalable systems. They are in a phase of rapid growth and are seeking talented individuals to join their journey.

 

Job Description:

Operations & Automation Analyst (Remote Contractor, Full-Time Preferred)

 

Responsibilities:

• Download, organize, and maintain daily reporting exports from various systems including Stripe, WowBoost, WildPay, Klaviyo, Meta Ads, and Google Ads.

• Build and maintain Google Sheets dashboards and operational reporting systems.

• Track affiliate performance, fraud trends, refunds, chargebacks, payment approval rates, and rebill performance.

• Monitor retention metrics and customer lifecycle performance.

• Identify operational bottlenecks, anomalies, and growth opportunities.

• Assist with GoHighLevel workflows, automations, and operational systems.

• Document and organize internal operational processes.

• Support lightweight automation projects using tools like Make.com, Zapier, AI tools, or other no-code systems.

• Assist with operational analysis, reporting cleanup, and system organization.

• Provide operational visibility, reporting, and workflow management support to the founder.

 

Required Experience and Qualifications:

• Proficiency in Google Sheets / Excel.

• Experience working with CSV exports and operational data.

• Strong attention to detail and written English communication skills.

• Ability to work in fast-paced startup environments.

• Quick learner with new tools.

• Organized, process-oriented, and able to work independently.

• Strong problem-solving skills.

 

Preferred Skills:

• Experience with Stripe and affiliate marketing reporting.

• Knowledge of GoHighLevel, basic HTML/CSS, and dashboard tools like Looker Studio.

• Experience with automation tools such as Make.com and Zapier.

• Familiarity with AI tools (e.g., ChatGPT, Claude).

• Experience in startup, ecommerce, or direct-response marketing environments.

 

Personality:

• Startup-minded with comfort in ambiguity and changing priorities.

• Proactive communicator and problem solver.

• Systems thinker with low ego and high ownership.

• Ability to move quickly and take initiative.

 

Software & Tools:

• Google Sheets, Stripe, WowBoost, WildPay, Klaviyo, Meta Ads, Google Ads, GoHighLevel, Make.com, Zapier, AI tools, Looker Studio.

 

English Level:

C1, C2, Native

 

Schedule:

9 - 5 EST

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate's preference.