Job Title: Virtual Assistant

 

About the Company:

Our Client is a growing medical startup that provides in-home medical visits and palliative care services. They are dedicated to delivering high-quality, patient-centered healthcare to individuals who require medical attention in the comfort of their homes.

 

Job Description:

This role involves reaching out to potential clients, introducing them to the company's medical services, and scheduling appointments for in-home visits. Candidates must hold a valid U.S.-issued Medical Assistant certification.

 

Responsibilities:

• Conduct outbound calls to potential clients to introduce medical services.

• Effectively communicate the benefits of in-home medical visits and palliative care.

• Schedule appointments for patients with appropriate healthcare providers.

• Maintain accurate records of interactions and follow-up actions in the CRM system.

• Ensure compliance with HIPAA standards for all communications.

• Collaborate with the team to ensure smooth scheduling and coordination of services.

 

Required Experience and Qualifications:

• Active Medical Assistant license or certification issued in the United States (required).

• Proven experience in telemarketing, sales, or appointment setting, preferably in a healthcare setting.

• Strong verbal communication and negotiation skills.

• Excellent written English communication skills (C2 or native-like).

• Ability to learn and adapt to new software and workflows quickly.

• Knowledge of HIPAA compliance and handling of confidential information.

 

Preferred Skills:

• Experience in a medical office, clinic, or healthcare-related role.

• Familiarity with CRM systems and telecommunication tools.

• Understanding of healthcare services and patient needs.

 

Personality:

• Persuasive and patient-centered communicator.

• Highly organized and goal-oriented.

• Proactive and adaptable with a strong ability to multitask.

• Detail-oriented with a problem-solving approach.

 

Software & Tools:

• CRM systems.

• Telecommunication platforms.

• Google Workspace.

• Scheduling and document management tools.

 

English Level:

C2

 

Schedule:

Part-time position (2 hours between 10:00 AM – 3:00 PM).

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate's preference.