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company logoVirtustant

103 minutes ago

·

4 applicants

Work Type: Full-time

Apply now

Recruitment Team

William HermesWilliam Hermes
Lizette LuqueLizette Luque

Description

Job Title: Customer Service Representative

 

About the Company:

Our client is a residential solar company that was established in 2015. They are committed to providing clean, renewable energy solutions and delivering exceptional service to homeowners throughout their solar journey.

 

Job Description:

Our client is seeking a dedicated and customer-focused Customer Service Representative to support customers with inquiries, requests, and general assistance related to their solar services. This role plays a key part in ensuring clients have a smooth, positive experience from initial contact through post-installation support.

 

Core Responsibilities:

  • Provide excellent service by assisting clients with inquiries, requests, and general information about solar services.
  • Handle customer complaints or concerns in a timely, professional, and efficient manner.
  • Collaborate with team members and leaders to ensure a seamless and consistent client experience.
  • Build rapport with customers and drive client referrals through exceptional service.
  • Support customers via phone, email, or chat, acting as the first point of contact.
  • Explain processes, timelines, and general solar-related information in a clear and friendly manner.
  • Update client records, document interactions, and track follow-ups in the CRM system.
  • Escalate complex issues to the appropriate department when necessary.
  • Participate in regular team meetings, training sessions, and process improvements.
  • Conduct all interactions with professionalism, patience, and respect.

 

Required Experience and Qualifications:

  • Previous experience in a customer service or call center role preferred.
  • Strong phone etiquette and communication skills.
  • Excellent time management and organizational abilities.
  • Ability to manage difficult situations with professionalism, empathy, and composure.
  • Ability to speak multiple languages is a plus.
  • Familiarity with CRM software is preferred.

 

Preferred Skills:

  • Experience with similar roles in appointment setting or sales.
  • Customer service experience in a high-volume environment.
  • Familiarity with solar products or services is a plus.

 

Personality:

  • Positive, empathetic, and service-oriented demeanor.
  • Team player with strong problem-solving skills.
  • Highly organized and able to multitask effectively.
  • Proactive and adaptable in a fast-paced environment.

 

Software & Tools:

  • CRM software (internal lead or client management system).
  • Standard communication tools (phone, email, chat).

 

English Level:

Native

 

Schedule:

9-5 EST

 

Policies:

TBD

 

Compensation & Benefits:

Payment in USD or Local Currency according to candidate's preference.