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Job Title: Appointment Setter

 

About the Company:

Our client specializes in connecting patients with Registered Dietitians for medical nutrition therapy and counseling.

 

Job Description:

They are looking for a bilingual Appointment Setter to support patients through the scheduling and onboarding process while providing excellent front-office support.

 

Responsibilities of the role:

• Schedule and manage patient appointments.

• Assist patients with onboarding to the virtual consultation platform.

• Support patient intake and verify information.

• Communicate with patients via phone, email, and chat.

• Maintain accurate records of patient interactions.

• Collaborate with internal teams to ensure a smooth patient experience.

 

Required Experience and Qualifications:

• Previous experience in a medical office, healthcare administration, or similar environment.

• Fluent in English

• Strong computer skills and ability to troubleshoot basic technical issues.

• Excellent communication and customer service skills.

• Strong attention to detail and organizational skills.

• Ability to work the required full-time schedule.

 

Preferred Skills:

• Experience with telehealth or virtual consultation platforms.

• Patient coordination or appointment-setting experience.

• Knowledge of medical terminology.

 

Personality:

• Patient, empathetic, and service-oriented.

• Highly organized and dependable.

• Tech-savvy and quick to learn new systems.

• Strong problem-solving skills and able to remain calm under pressure.

 

Software & Tools:

• Medical scheduling software.

• Telehealth/video consultation platforms.

• Phone, email, and chat communication tools.

 

Schedule:

Full-Time (40 hours/week)

Shift: 8:00 AM – 5:00 PM PST or 9:00 AM – 6:00 PM PST

Days: 5 days per week (Sunday always off; rotative Saturday work with a weekday off in exchange)

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.