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Job Title: Bilingual Sales & Reservation Representative

 

About the Company:

Our client creates an unforgettable experience for customers to break out of their everyday routine and do something different with exciting and thrilling 4x4 adventures.

 

Job Description:

Our client is seeking a highly motivated, persuasive, and fluent Bilingual Sales & Reservation Representative to join their remote team. Your main focus will be answering inbound phone calls from prospective English-speaking customers. You will address their questions and convert these inquiries into confirmed tour bookings. Since most of their client base does not speak Spanish, you must have exceptional verbal English fluency and confidence.

 

Responsibilities of the role:

• Answer inbound customer calls promptly and professionally.

• Use sales and persuasion skills to secure reservations.

• Act as the main point of contact to explain tour options, pricing packages, scheduled times, requirements, and safety guidelines.

• Log and manage customer bookings, adjustments, or cancellations using the booking platform.

• Use transparency tools like punch-in/punch-out systems for accurate hours tracking.

 

Required Experience and Qualifications:

• Excellent spoken and written English.

• Strong sales background with the ability to close deals over the phone.

• Experience prioritizing sales and commissions.

• Must be highly committed and looking for long-term growth.

• Must have a private, quiet work environment.

• Must have a highly stable high-speed internet connection.

• Must be located in Argentina or Colombia.

 

Preferred Skills:

• Prior experience in tourism, travel agency bookings, or hospitality sales.

• Experience using tour reservation and booking scheduling software.

 

Personality:

• Outgoing, energetic, and highly persuasive over the phone.

• Empathetic listener with superb communication and customer engagement skills.

• Accountable and self-driven.

• Able to maintain peak performance during night and weekend shifts.

 

Software & Tools:

• Internal tour booking/scheduling platforms.

• Secure communications portals.

• Punch-in/punch-out work tracking portals.

 

English Level:

• C1/C2 Fluency: Flawless comprehension and verbal skills.

 

Schedule:

Tuesdays: 9:00 AM – 5:00 PM EST (Miami Time)

Fridays, Saturdays, and Sundays: 5:00 PM – 10:00 PM EST (Miami Time)

Total of 23 hours per week.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.