Job Title: Customer Success Manager

 

About the Company:

Our Client provides intelligent mail automation solutions that allow businesses to digitally manage physical mail through instant scanning, automated routing, and seamless integrations. Their platform helps organizations streamline operations, improve visibility, and ensure timely handling of critical communications.

 

Job Description:

Our Client is looking for an experienced Customer Success Manager to build strong, long-term relationships with customers and ensure they achieve maximum value from the platform. This role focuses on onboarding, retention, adoption, and ongoing customer satisfaction within a B2B environment. The ideal candidate is customer-centric, proactive, and experienced in managing accounts throughout the customer lifecycle.

 

Responsibilities:

• Manage a portfolio of B2B customers and act as their primary point of contact

• Lead customer onboarding and ensure smooth adoption of the platform

• Proactively monitor account health and usage to drive engagement and retention

• Understand customer goals and align product usage with business needs

• Conduct regular check-ins, business reviews, and success planning sessions

• Identify risks, address issues, and escalate when necessary to ensure customer satisfaction

• Collaborate with sales, product, and support teams to advocate for customer needs

• Identify upsell or expansion opportunities and partner with sales when appropriate

• Maintain accurate customer data and activity records in the CRM

 

Required Experience and Qualifications:

• 5–10 years of experience in Customer Success, Account Management, or a related B2B role

• Proven experience managing customer relationships in a SaaS or technology environment

• Strong communication and presentation skills

• Ability to manage multiple accounts and priorities effectively

• Experience using CRM and customer success tools

• Strong problem-solving skills with a customer-first mindset

 

Preferred Skills:

• Experience working with SaaS platforms and subscription-based products

• Familiarity with customer success frameworks and lifecycle management

• Ability to analyze usage data and customer behavior to drive outcomes

• Experience working with cross-functional teams

 

Personality:

• Empathetic, patient, and highly customer-focused

• Proactive and results-oriented

• Organized with strong attention to detail

• Collaborative and comfortable working in a fast-paced environment

 

Software & Tools:

• CRM platforms (e.g., HubSpot, Salesforce, or similar)

• Customer success and support tools

• Communication and collaboration platforms

 

English Level:

C2, Native

 

Schedule:

9-5 EST

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate's preference.