Job Title: Customer Service Representative

 

About the Company:

Our Client focuses on providing comprehensive customer service solutions to enhance client interactions and satisfaction.

 

Job Description:

Our Client is seeking a junior-level Customer Service Representative to support day-to-day customer interactions, ensuring a positive and professional experience for all customers.

 

Core Responsibilities:

• Respond to customer inquiries via email, chat, or phone.

• Provide clear and friendly assistance to resolve basic customer issues.

• Escalate complex cases to the appropriate internal teams when needed.

• Maintain accurate records of customer interactions.

• Follow established support processes and guidelines.

• Deliver a positive and professional customer experience at all times.

 

Required Experience and Qualifications:

• Native or C2-level English proficiency (spoken and written).

• Previous experience in customer service or a client-facing role (junior level).

• Strong communication and interpersonal skills.

• Ability to follow processes and handle repetitive tasks consistently.

• Comfortable using basic software and digital tools.

 

Preferred Skills:

• Experience working in a remote or distributed team.

• Familiarity with customer support tools or ticketing systems.

• Ability to adapt to changing priorities.

 

Personality:

• Friendly, patient, and customer-focused.

• Reliable and eager to learn.

• Organized with good time management skills.

• Flexible and open to feedback.

 

Software & Tools:

• Email and chat support tools.

• CRM or ticketing systems.

• Basic productivity tools.

 

English Level:

C1, C2, Native

 

Schedule:

9 AM - 5 PM EST

 

Salary and Benefits:

Payment in USD or Local Currency – Your Choice.