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Virtustant 18 hours ago
·12 applicants
Work Type: Full-time
Description
Job Title: Tech Chat Support Representative
About the Company:
Our client is a technology-focused organization that provides customer service solutions to users across various digital platforms. They are committed to delivering high-quality support experiences through skilled remote teams.
Job Description:
Our client is hiring a Full-Time Tech Chat Support Representative to assist users with technical inquiries via chat. This is a text-only support role—no calls involved. No prior experience is necessary, as full training will be provided. Candidates must have strong written English skills and be ready to start immediately.
Responsibilities:
• Respond to customer inquiries through live chat in a clear, professional manner.
• Provide accurate troubleshooting assistance for basic technical issues.
• Guide users through step-by-step solutions using written communication.
• Escalate complex issues to the appropriate internal team when necessary.
• Maintain detailed records of each interaction in the system.
• Meet performance targets for response time and customer satisfaction.
Required Experience and Qualifications:
• Excellent written English communication skills.
• Full-time availability and ability to work set schedules.
• Fast and reliable internet connection.
• Ability to type efficiently and multitask.
• No previous experience required—training will be provided.
• Willingness to start as soon as possible.
Preferred Skills:
• Basic familiarity with troubleshooting apps or devices.
• Previous experience in customer service is a plus but not required.
Personality:
• Patient and empathetic communicator.
• Quick learner and open to feedback.
• Detail-oriented and dependable.
• Comfortable working independently.
Software & Tools:
• Live chat platform (e.g., Intercom, Zendesk Chat).
• Ticketing systems.
• Internal knowledge bases and help documentation.
English Level:
C1
Schedule:
9-5 EST
Salary and Benefits:
Payment in USD or Local Currency according to candidate's preference.