
Customer Support
13 days ago
·70 applicants
Work Type: Part-time

Customer Support
13 days ago
·70 applicants
Work Type: Part-time
Date Posted
Jun 18, 2025
Work Type
Part-time
Job Role
Customer Support Representative
Salary
Description
Job Title: Outreach and Customer Support Specialist
About the Company:
Our client is a growing jewelry business that specializes in offering elegant and stylish jewelry pieces to customers. They prioritize exceptional customer service and aim to create a valued experience for every customer.
Job Description:
Our client is looking for a part-time Outreach and Customer Support Specialist who will engage with pre-qualified leads and provide post-sale support. The ideal candidate will contribute to building strong customer relationships and ensuring customer satisfaction.
Responsibilities:
• Reach out to warm leads via email, messaging, or phone (no cold calling)
• Build relationships and guide potential customers through the buying journey
• Follow up with customers post-purchase to ensure satisfaction and upsell when appropriate
• Keep CRM and communication logs up to date
• Work closely with the sales and fulfillment team
Required Experience and Qualifications:
• Good English communication skills (written and spoken)
• Friendly, professional, and detail-oriented
• Experience in customer service, outreach, or sales preferred
• Willingness to learn – training will be provided
• Interest in jewelry/fashion is a plus
Preferred Skills:
• Strong interpersonal skills
• Ability to manage multiple tasks effectively
• Basic understanding of CRM systems
Personality:
• Approachable and enthusiastic
• Customer-focused and compassionate
• Team player with a positive attitude
Software & Tools:
• Familiarity with CRM software is a plus
• Proficient in email and messaging platforms
English Level:
C2
Schedule:
9-13 EST
Salary and Benefits:
Payment in USD or Local Currency according to candidate's preference.
Interested in this job?
Date Posted
Jun 18, 2025
Work Type
Part-time
Job Role
Customer Support Representative
Salary