Appointment Setter - CH

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Virtual Scheduler / Appointment Setter

 

About the Company:

Our client provides in-home health assessments to improve patient access to essential health exams.

 

Job Description:

You will confirm daily patient appointments and schedule new visits for in-home healthcare services. You will work in a fast-paced environment and handle a high volume of calls and scheduling tasks.

 

Responsibilities of the role:

• Conduct daily outreach to confirm scheduled patient appointments.

• Schedule new appointments based on technician availability.

• Organize schedules geographically to improve technician routes and efficiency.

• Maintain detailed and accurate records using CRM and scheduling software.

• Provide excellent customer service and clear communication throughout the scheduling process.

 

Required Experience and Qualifications:

• Previous experience in a customer-facing role, such as customer service, sales, or appointment setting.

• Fluency in English, Mandarin, and Cantonese.

• Strong verbal and written communication skills in all three languages.

• Excellent organizational skills and ability to multitask.

• Proficiency with CRM systems and scheduling tools.

• Ability to work independently and consistently meet daily performance goals.

• English proficiency level: C2.

 

Preferred Skills:

• Familiarity with HIPAA regulations and healthcare scheduling practices.

• Experience in a high-volume or healthcare-related environment.

 

Personality:

• Highly organized

• Detail-oriented

 

Software & Tools:

• CRM systems

• Scheduling software

 

Schedule:

Monday to Friday, 9:00 AM – 5:00 PM EST (35 hours/week).

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.