Project & Service Administrator

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Job Title: Project & Service Administrator

 

About the Company:

Our client is a technology solutions company specializing in physical security and low-voltage systems, including access control, security cameras, and structured cabling.

 

Job Description:

You will manage the life cycle of technical projects from pre-sales through implementation and post-sales support. You will act as the bridge between clients and field technicians to ensure everyone is aligned and informed.

During your first week, you will focus on onboarding, learning the company processes, and getting familiar with the project management workflow. You will receive training on Zoho and learn how projects are handled from start to finish.

 

Responsibilities of the role:

• Coordinate timelines and deliverables for low voltage installs, including data cabling, security cameras, and access control.

• Manage service tickets daily and handle long-form deployments.

• Communicate clearly with clients and field technicians.

• Maintain detailed project notes, hardware inventories, and close-out reports.

• Handle incoming communications via phone calls and jump between independent tasks and collaborative team goals.

• Design access control systems and coordinate their implementation.

 

Required Experience and Qualifications:

• 2 to 5 years of experience in a project coordination or service administrator role, preferably within the low voltage or IT industry.

• Hands-on experience with physical access control systems, including their components, hardware, locks, controllers, and installation processes.

• Understanding of security cameras and structured cabling.

• Experience managing technical projects from pre-sales through implementation and post-sales support.

• C2 English level with exceptional written and verbal communication skills.

 

Preferred Skills:

• Previous experience with access control, security cameras, and structured cabling.

• Customer-facing project management experience.

• Prior experience with Zoho Desk and Zoho Projects, or similar project management platforms.

 

Personality:

• Process-driven

• Proactive and self-starter

 

Software & Tools:

• Zoho Projects

• Zoho Desk

• Zoho Cliq

• Zoho Dispatch and Billing

• WorkComposer

• Dialpad

 

Schedule:

Monday to Friday, 09:00–17:00 America/New_York

40 hours per week

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.