Bilingual Virtual Receptionist

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Bilingual Virtual Receptionist

 

About the Company:

Our client is a plumbing and septic company with 18 employees and 6 trucks.

 

Job Description:

You will handle incoming calls during business hours and turn them into booked jobs. You will manage tickets in the CRM and help the owner grow the business.

 

Responsibilities of the role:

• Answer incoming calls during business hours

• Turn as many calls as possible into booked jobs

• Schedule appointments and manage tickets in the CRM

• Handle roughly 50 calls a day

• Keep tickets accurate so the field team has what they need

• Learn the services and the call flow

 

Required Experience and Qualifications:

• Fluent English and Spanish at C1 or C2 level

• Strong phone presence with the ability to convert calls into booked jobs

• Full-time availability

• Comfort scheduling in a CRM

 

Preferred Skills:

• Experience with FieldPulse

• Experience in home services, plumbing, dispatch, or call center work

 

Personality:

• Takes ownership of the phones and converts calls without constant supervision

• Warm, confident, and quick on the phone

• Focused on turning each call into a booked job

 

Software & Tools:

• Grasshopper or similar call systems

• FieldPulse CRM

 

Schedule:

Mon, Tue, Wed, Thu, Fri

09:00–17:00 ET

40 hrs/wk

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.