Customer Support & Operations

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Operations and Support Specialist

 

About the Company:

Our client provides services to help businesses manage their operations.

 

Job Description:

This role focuses on proactive operations and support. You will manage tasks, update records, and communicate with various parties to ensure things get done. The work is mainly focused on operational tasks, not a high volume of customer calls.

 

Responsibilities of the role:

• Monitor emails and follow up on pending items.

• Manage and update the Trello board to keep tasks moving.

• Update provider records and perform basic data entry.

• Collect provider requirements and documents, like insurance information, using provided templates.

• Support customers, providers, and internal team members.

• Follow up with stakeholders via email, Slack, Slack huddles, or phone.

• Help maintain and improve standard operating procedures and workflows.

• Provide occasional general administrative or executive support.

 

Required Experience and Qualifications:

• Strong spoken English skills.

 

Preferred Skills:

• Experience with Trello, Slack, HubSpot, Gmail, Google Workspace, and spreadsheets.

 

Personality:

• Reliable.

• Organized.

• Detail-oriented.

• Good follow-through.

• Good judgment.

• Comfortable proactively reaching out to resolve issues.

 

Software & Tools:

• Trello

• Slack

• HubSpot

• Gmail

• Google Workspace

• Spreadsheets

 

Schedule:

This is a full-time role.

The exact hours will be discussed during the interview.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.