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Job Title: Walmart and or Amazon FBA Account Management + Customer Service Specialist

 

About the Company:

Our client is a company that manages U.S. marketplace accounts for established brands, focusing on e-commerce platforms like Amazon FBA and Walmart Marketplace.

 

Job Description:

Our client is seeking an experienced Walmart and or Amazon Marketplace Specialist to manage the day-to-day operations of their U.S. marketplace accounts. This role combines marketplace account management with customer service and requires someone who understands the operational side of Amazon FBA and or Walmart Marketplace.

Only candidates with direct, hands-on experience managing U.S.-based Amazon FBA and or Walmart Marketplace seller accounts will be considered.

 

Responsibilities of the role:

• Manage daily operations for Amazon FBA and Walmart Marketplace accounts

• Monitor overall account health and resolve issues promptly

• Maintain marketplace compliance and performance metrics

• Resolve listing suppressions, policy violations, and account notifications

• Coordinate product launches and listing updates

• Monitor inventory availability and prevent stockouts

• Manage stranded inventory and fulfillment issues

• Review pricing and Buy Box performance

• Coordinate with internal teams on marketplace initiatives

• Create new product listings

• Optimize titles, bullet points, descriptions, and backend attributes

• Perform keyword optimization for improved search visibility

• Upload and maintain product images and content

• Process flat file uploads and bulk listing edits

• Troubleshoot listing errors and catalog issues

• Manage product variations and attributes

• Respond professionally to customer inquiries

• Resolve order issues, returns, exchanges, and refunds

• Handle buyer messages within required response times

• Manage product reviews and customer feedback when appropriate

• Escalate complex customer issues to management

• Maintain excellent customer satisfaction metrics

• Monitor and manage inventory levels

• Coordinate replenishment planning

• Resolve inventory discrepancies

• Track inbound shipments

• Monitor fulfillment performance

• Assist with forecasting inventory needs

• Prepare weekly marketplace performance reports

• Track sales trends

• Monitor conversion rates

• Identify opportunities for operational improvements

• Report account issues and recommendations

 

Required Experience and Qualifications:

• Minimum 2+ years of recent, hands-on experience managing U.S.-based Amazon FBA and or Walmart Marketplace seller accounts for established brands.

• Direct experience managing U.S.-based seller accounts for brands selling through one or both platforms: Amazon Seller Central (FBA) and Walmart Marketplace Seller Center.

• Experience with Amazon Seller Central (U.S.)

• Experience with Walmart Marketplace Seller Center

• Experience with Amazon FBA operations

• Experience with Marketplace customer service

• Experience with Inventory management

• Experience with Listing optimization

• Experience with Flat file uploads

• Experience with Excel or Google Sheets

• Strong written and verbal English communication

 

Preferred Skills:

• Experience with Helium 10

• Experience with Jungle Scout

 

Personality:

• Detail-oriented

• Proactive

• Problem-solver

• Customer-focused

 

Software & Tools:

• Amazon Seller Central

• Walmart Marketplace Seller Center

• Excel or Google Sheets

• Helium 10 (Preferred)

• Jungle Scout (Preferred)

 

Schedule:

Full-Time Remote

Pacific Time

Ability to work during U.S. Pacific business hours

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.