Virtual Assistant

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Virtual Assistant – Healthcare Experience Required

 

About the Company:

Our client provides personalized psychiatric mental health and wellness services to adolescents and adults, offering both in-person appointments and virtual care.

 

Job Description:

Our client is looking for a reliable, organized, and detail-oriented Virtual Assistant with experience in the healthcare industry. You will support the daily administrative and operational activities of a growing mental healthcare practice. The ideal candidate will have previous experience working in a healthcare setting. You should understand the importance of patient confidentiality. You will be comfortable managing administrative tasks, coordinating appointments, communicating with patients, and supporting healthcare professionals.

 

Responsibilities of the role:

• Provide day-to-day administrative support to healthcare providers and practice staff.

• Manage appointment scheduling, confirmations, cancellations, and rescheduling.

• Respond to patient inquiries via phone, email, or other communication channels in a professional and compassionate manner.

• Assist with patient intake processes, registration, and the collection of required documentation.

• Maintain and update patient records and administrative information accurately.

• Assist with managing electronic health records (EHR) and practice management systems.

• Follow up with patients regarding appointments, paperwork, and other administrative requirements.

• Assist with insurance verification, eligibility checks, and related administrative processes where required.

• Support the preparation, organization, and processing of healthcare-related documents.

• Monitor incoming communications and ensure patient requests are directed to the appropriate team member.

• Maintain strict confidentiality when handling protected health information and sensitive patient data.

• Help coordinate administrative workflows to ensure the practice operates efficiently.

• Provide general virtual assistance and support additional operational tasks as needed.

 

Required Experience and Qualifications:

• Previous experience as a Virtual Assistant, Medical Administrative Assistant, Medical Receptionist, or Healthcare Administrator.

• Prior experience in the healthcare industry is required.

• Strong administrative, organizational, and time-management skills.

• Excellent written and verbal English communication skills.

• Experience managing appointments, patient communications, and administrative records.

• Familiarity with electronic health records (EHR), practice management systems, or medical scheduling software.

• Strong attention to detail and the ability to maintain accurate records.

• Understanding of patient confidentiality and the importance of protecting sensitive medical information.

• Ability to handle patient interactions with empathy, professionalism, and discretion.

• Proficiency with email, calendars, spreadsheets, and other common administrative tools.

• Ability to work independently, prioritize tasks, and manage multiple responsibilities.

• Reliable internet connection and a suitable remote working environment.

 

Preferred Skills:

• Experience supporting a mental health practice, psychiatric clinic, or behavioral healthcare provider.

• Familiarity with telehealth appointment coordination and virtual healthcare workflows.

• Experience with insurance verification, patient eligibility checks, or medical billing administration.

• Knowledge of HIPAA privacy and security requirements.

• Experience working with patient portals and electronic medical records.

• Previous experience supporting healthcare providers in the United States.

 

Personality:

• Proactive and dependable.

• Compassionate, discreet, and highly organized.

• Committed to providing a positive patient experience.

 

Software & Tools:

• Electronic health records (EHR) systems.

• Practice management systems.

• Medical scheduling software.

• Email, calendars, and spreadsheets.

• Patient portals.

 

Schedule:

Full-Time

Monday–Friday

8:00 AM – 5:30 PM Central Time (CT)

Must be available to work the full scheduled hours during Central Time business hours.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.