Resident Services Coordinator

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Resident Services Coordinator

 

About the Company:

Our client manages properties and handles administrative tasks for property owners.

 

Job Description:

You will be the main contact for current residents. You will manage administrative tasks related to utilities, resident billing, notices, and property records. This role requires someone who is good with people and careful with details. You should be comfortable answering calls, solving service issues, and finishing tasks.

 

Responsibilities of the role:

• Be the first point of contact for resident calls. Answer questions, record concerns, and connect residents with the right department.

• Talk to residents by phone, email, and text in a patient and professional way.

• Process monthly water charges accurately and on time.

• Look into high or estimated water bills. Send notifications for continuous water use. Contact utility providers to fix billing or service problems.

• Process utility shutoff notices and quickly report urgent issues.

• Track resident credits and remove duplicate insurance enrollments.

• Process municipal trash violations, arrange payments, and apply charges to residents as per company rules.

• Send move-out letters, verify rental history, and confirm resident information after they move in.

• Set up and manage virtual mailboxes for property owners. Send mail to the correct person.

• Work with real estate agents when properties are being sold.

• Check property records and keep information correct.

• Follow set procedures, keep clear notes, and track open items until they are solved.

 

Required Experience and Qualifications:

• You are bright and learn quickly.

• You are personable and have excellent spoken and written English.

• You are comfortable spending significant time on the phone with residents and utility companies.

• You are patient and calm when dealing with upset customers.

• You are organized and pay attention to details, especially when checking bills and entering charges or credits.

• You are reliable and follow through on tasks.

• You have good common sense and judgment to know what you can handle and when to ask for help.

• You are comfortable learning new software and managing multiple ongoing tasks.

• Customer service or administrative experience is helpful.

• Property management experience is a plus, but not required.

 

Preferred Skills:

• Property management experience.

 

Personality:

• Bright and quick to learn.

• Personable.

• Patient and composed.

• Organized and detail-oriented.

• Reliable with strong follow-through.

• Good common sense and judgment.

 

Software & Tools:

• AppFolio

• Google Workspace

• Workflow-management tools

• Virtual mailbox services

• Phone, email, and text platforms

 

Schedule:

Full-time

Training will be provided on our processes and systems.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.