Bilingual Intake Specialist

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Bilingual Legal Intake Specialist

 

About the Company:

Our client is a personal injury law firm that serves the Hispanic community, mainly motor vehicle accident and workers’ compensation cases.

 

Job Description:

Our client is looking for a new intake team member to handle new intake calls, give case updates to existing clients, and follow up with prospects to collect the documents they need. You will work toward advancing cases with a sales mindset and cover the phone lines on a staggered shift schedule.

 

Responsibilities of the role:

• Answer new intake calls from prospective clients

• Give case status updates to existing clients

• Proactively follow up with prospects to secure the documents needed to sign and move a case forward

• Update the case management system and keep records accurate

• Work toward advancing cases with a sales mindset

• Cover the phone lines on a staggered shift schedule

 

Required Experience and Qualifications:

• Fluent Spanish

• English level C1 or C2

• Sales mindset that is proactive, self-sufficient, and focused on case progression

• Phone ability

• Availability for a shift within the defined schedule

• Professionalism with sensitive client information

 

Preferred Skills:

• Sales or customer service experience

• Litify or Salesforce experience

 

Personality:

• Proactive and self-starter

• Calm under pressure

• Takes feedback well

• Customer-focused

• Process-driven

• Detail-oriented

• Independent

• Creative problem-solver

• Collaborative

 

Software & Tools:

• Zoom Phones

• Litify

• Salesforce

 

Schedule:

Mon, Tue, Wed, Thu, Fri · 08:00–19:00 · America/New_York · weekends: no · 40 hrs/wk

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.