Scheduling Coordinator

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Job Title: Administrative Scheduling Coordinator

About the Company:

Our client is a behavioral health practice based in Washington State that provides psychological assessments and related services.

Job Description:

Our client is looking for a detail-oriented and customer-focused Administrative Scheduling Coordinator to manage appointment scheduling and initial client interactions.

You will answer incoming calls, schedule assessments, and collect required deposits.

Responsibilities of the role:

• Answer incoming calls and assist clients with scheduling inquiries.

• Schedule assessments and appointments using the company's electronic health record system.

• Collect the required deposit from clients using the company's established payment process.

• Send payment links to clients via text message when needed.

• Collect and enter basic client information, including name, date of birth, address, and email.

• Communicate clearly and professionally with clients who may be dealing with court-related requirements or other sensitive circumstances.

• Direct questions about assessments, clinical services, or case-specific matters to the appropriate counselor or staff member.

• Maintain accurate scheduling records and follow established procedures.

Required Experience and Qualifications:

• Advanced English proficiency, with strong verbal communication skills.

• Previous experience in customer service, appointment scheduling, reception, or administrative support.

• Excellent interpersonal skills and the ability to remain calm and professional when speaking with clients who may be anxious or distressed.

• Strong attention to detail when entering client information and scheduling appointments.

• Good organizational skills and the ability to manage responsibilities independently.

• Professional, empathetic, and direct communication style.

• Ability to handle confidential client information responsibly.

Preferred Skills:

• Experience working in healthcare, behavioral health, medical offices, or mental health practices.

• Familiarity with electronic health record systems.

• Experience handling sensitive client interactions or working with individuals involved in legal or court-related processes.

• Spanish proficiency.

Personality:

• Reliable and organized.

• Comfortable speaking with clients over the phone.

• Empathetic.

Software & Tools:

• Electronic health record system.

Schedule:

Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.

Full-time availability during these hours is required, although call volume may vary throughout the day.

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.