Cleaning Virtual Assistant

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Virtual Assistant / Customer Service & Operations Specialist

 

About the Company:

Our client is a growing residential cleaning company operating across three branch locations.

 

Job Description:

Our client is seeking a proactive and friendly Virtual Assistant to manage day-to-day customer service interactions and administrative operations.

 

Responsibilities of the role:

• Answer incoming phone calls with a warm and friendly tone.

• Address customer concerns and resolve daily operational challenges like cleaner cancellations and rescheduling requests.

• Make follow-up calls to previous or existing customers to re-engage them, promote services, and drive sales retention.

• Manage schedules and notify cleaning staff of house assignment details and arrival times.

• Process payments and charges for customers and payments to cleaning staff.

• Use artificial intelligence tools and software agents to perform operational analyses, find missed customer opportunities, and improve company workflows.

 

Required Experience and Qualifications:

• C2 English fluency with comfort using North American phrasing.

• Location in South Africa or Latin America.

• Background in customer service, call handling, or administrative roles.

 

Preferred Skills:

• Experience in customer service, call handling, or administrative roles.

 

Personality:

• Warm, bubbly, empathetic, and effective at client de-escalation.

• Highly detailed, proactive, and organized.

 

Software & Tools:

• Artificial intelligence tools

• Software agents

• Modern Customer Relationship Management systems

 

Schedule:

Full-time or flexible

6 to 8 hours per day

Starting around 6:00 AM – 7:00 AM PST

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.