Appointment Setter

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Appointment Setter

 

About the Company:

American Income Life Insurance Company is a provider of supplemental life, accident, and health insurance policies for working-class households.

 

Job Description:

In this role, you will make a high volume of outbound calls to union members and veterans. Your main goal is to schedule appointments for policy updates, reviews, and benefit adjustments. You will use a dialing software to make calls and follow a specific script. It is important to handle objections politely and assertively. You will also report your daily progress and communicate with your manager.

Your first week will focus on onboarding. You will set up your software logins, learn the script, and practice calls. From the second week, you will start making live calls and receive feedback to improve your performance.

 

Responsibilities of the role:

• Make high-volume outbound calls to existing lead batches.

• Use dialing software to make calls and improve pickup rates.

• Deliver a precise script explaining policy updates and benefits.

• Schedule appointments for near-term dates on the manager's calendar.

• Handle objections politely and assertively to de-escalate friction.

• Report lead quality, calendar availability, and shift adjustments daily.

• Communicate directly with your manager via Slack or WhatsApp.

 

Required Experience and Qualifications:

• C2 English level with a clear, low-accent pronunciation.

• High coachability; ability to follow scripts and protocols precisely.

• Assertive yet polite communication tone.

• Availability to work from 11:00 AM to 3:00 PM EST.

• Basic comfort with web-based software.

 

Preferred Skills:

• Experience in the insurance industry is not required.

• Sales or closing skills are not required as you will only book appointments.

• Immediate full-time availability is not required initially.

 

Personality:

• Tenacious and thick-skinned.

• Polite persistence.

• Direct and clear communication style.

• Ability to build trust quickly.

• Adaptable to direct feedback.

• Disciplined and able to maintain a high volume of work.

 

Software & Tools:

• Dialer software (Pixie/KIXie).

• Slack or WhatsApp for communication.

• Shared calendar for scheduling.

 

Schedule:

Monday to Friday

11:00 AM to 3:00 PM ET

20 hours per week

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.