Clinical Assistant (Scheduler)

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Clinical Assistant (Scheduler)

 

About the Company:

Our client is a specialized medical practice focused on pediatric endocrinology. They provide care to children, teenagers, and young adults ages 0–26 in Virginia and Maryland, primarily through telehealth. It is a growing clinic.

 

Job Description:

In this role, you will manage patient inquiries and administrative tasks. You will start with scheduling activities and settling into the role. Success in the first 90 days means growing your hours from 20 to 30, and then to full-time after three months.

 

Responsibilities of the role:

• Manage inbound patient inquiries via phone, email, and other communication channels.

• Provide professional and timely assistance in English and Spanish.

• Follow up with patients regarding appointments, requests, and pending information.

• Provide excellent customer service to ensure a positive patient experience.

• Maintain and update patient records and contact information.

• Assist with appointment scheduling and patient coordination.

• Use AI tools and technology to improve efficiency and support daily operations.

• Learn and adapt to new software, systems, and processes.

• Ensure patient inquiries and administrative tasks are completed accurately and efficiently.

 

Required Experience and Qualifications:

• Healthcare industry experience in the US.

• C2 English level.

 

Preferred Skills:

• HIPAA knowledge.

 

Personality:

• To be determined.

 

Software & Tools:

• Excel.

• EHR systems.

 

Schedule:

Monday, Tuesday 07:00–09:00 ET

Wednesday, Thursday, Friday 16:00–18:00 ET

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.