Clinical Support Specialist

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Clinical Support Specialist

 

About the Company:

Our client is a Medicare-certified home health agency that provides clinical care and patient coordination services.

 

Job Description:

You will keep patient care moving between field clinicians, physicians, and internal departments. You will carry each order, lab, supply request, referral, and patient communication through to completion.

You will work with the Director of Nursing or a licensed designee on specialty patient tracking, lab and supply coordination, order follow-up, documentation compliance, and case conference preparation. You will support field staff with workflow questions while clinical decisions remain with the field licensed clinician.

 

Responsibilities of the role:

• Monitor patient communications and QA Center tasks in Kinnser or WellSky and messages in CareStitch

• Triage incoming orders, labs, and progress notes for review

• Review new physician orders and notify the assigned clinician of each order and any changes

• Route items that need scheduling, authorization, or another department to the right team

• Act as a point of contact for field clinicians and the Clinical Support phone line

• Provide clinical review within the workflow when needed

• Communicate with physician offices about orders, results, and patient updates

• Support the follow-up of patients with specialized care needs such as wound care, IV therapy, and lab monitoring

• Coordinate labs and medical supplies and follow each request through to completion

• Place community referrals with community partners or the patient's health plan

• Coordinate mobile medical services when a patient needs them

• Review selected referrals clinically when requested

• Track outstanding compliance documentation such as wound measurements and route it to the right clinician

• Complete clinical reviews for case conference to support recertification and discharge decisions

• Keep patients informed about their referrals and care coordination

 

Required Experience and Qualifications:

• Experience in a Medicare-certified home health agency in care coordination and a clinical role

• Ability to read physician orders including wound care, IV therapy, and lab orders and results

• Ability to manage a high-volume workload across several systems and follow each item through to completion

 

Preferred Skills:

• Excellent written and verbal communication, especially with clinicians and physician offices

 

Personality:

• Comfortable working in a fast-paced, collaborative clinical operations team

 

Software & Tools:

• Electronic Medical Record systems

• Microsoft Office including Excel, Outlook, and Teams

• Kinnser or WellSky

• CareStitch

 

Schedule:

Full-time, 40 hours

Monday–Friday

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.