Collections Specialist

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Collections Specialist

 

About the Company:

Our client is a healthcare company that provides medical equipment and rehabilitation solutions for patients.

 

Job Description:

You will manage outstanding accounts and follow up on unpaid balances. You will communicate with insurance companies and other groups to ensure timely payment collection.

 

Responsibilities of the role:

• Manage outstanding accounts receivable and follow up on overdue payments.

• Contact insurance companies, third-party administrators, and other relevant parties to resolve outstanding balances and collect payments.

• Investigate unpaid, delayed, or disputed claims and identify the reasons behind payment delays.

• Make outbound calls and send follow-up emails to ensure timely payment collection.

• Monitor account statuses, maintain accurate collection records, and document all communication and follow-up activities.

• Identify discrepancies in payments, invoices, and account balances, and coordinate their resolution.

• Work closely with internal billing and administrative teams to address collection issues and improve payment processes.

• Follow up on denied or underpaid claims and coordinate the necessary documentation to support payment recovery.

• Maintain consistent communication with insurance representatives and clients to resolve outstanding financial matters.

• Prepare regular updates on collection activities, outstanding balances, and account statuses.

• Ensure all collection activities are handled professionally and in accordance with company policies and applicable regulations.

 

Required Experience and Qualifications:

• Previous experience in collections, accounts receivable, or a similar financial position.

• Strong verbal and written English communication skills.

• Comfortable making outbound calls and following up on outstanding payments.

• Strong negotiation, problem-solving, and conflict-resolution skills.

• Excellent organizational skills and attention to detail.

• Ability to manage a high volume of accounts and prioritize collection activities.

• Proficiency with spreadsheets, financial records, and account management systems.

• Ability to work independently and meet collection goals and deadlines.

 

Preferred Skills:

• Previous experience working with U.S. healthcare insurance companies.

• Familiarity with medical billing, insurance claims, and revenue cycle management.

• Experience working with Medicare, Medicaid, workers' compensation, or commercial insurance.

• Knowledge of third-party administrators and durable medical equipment billing processes.

• Experience handling insurance denials, claim disputes, and payment reconciliation.

• Previous experience working for a healthcare provider, medical billing company, or durable medical equipment organization.

 

Personality:

• Detail-oriented and results-driven.

 

Software & Tools:

• Spreadsheets and account management systems.

 

Schedule:

Full-time, Monday–Friday, 9 AM – 5 PM EST.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.