Sales Support Specialist

Job Title: SDR

About the Company:

Our client is a pioneering biomaterials company developing sustainable alternatives to traditional leather, designed for use across various industries such as fashion, footwear, automotive, and home goods.

Job Description:

Our client is seeking a highly organized and detail-oriented Sales Support Specialist to support their growing commercial team by ensuring sales operations run smoothly behind the scenes. This role involves managing CRM data, coordinating invoices and shipments, supporting customer follow-ups, and ensuring that no important details fall through the cracks.

Responsibilities:

• Prepare and send accurate and timely invoices to customers and brand partners.

• Coordinate with internal teams on samples, materials, shipments, and logistics to ensure smooth delivery and follow-up.

• Maintain and continuously improve CRM data, ensuring customer, deal, and pipeline information is accurate and up to date.

• Build, manage, and maintain automations within HubSpot when applicable.

• Monitor the sales pipeline and proactively flag deals, shipments, invoices, or follow-ups that require attention.

• Communicate with customers regarding order status, shipment updates, invoicing questions, and other post-sales needs.

• Support the sales and growth teams with day-to-day administrative tasks and customer follow-ups.

• Prepare sales reports, trackers, pipeline summaries, and other documentation as needed.

• Maintain detailed and accurate records of sales support activities.

• Work closely with internal teams to ensure smooth handoffs and coordination throughout the customer journey.

• Identify opportunities to improve processes, organization, and efficiency across sales operations.

• Provide general administrative support to the sales and growth functions as needed.

Required Experience and Qualifications:

• Experience in sales support, sales operations, customer service, administrative support, or similar roles is preferred.

• Exceptional attention to detail and ability to manage tasks accurately and efficiently.

• Strong organizational skills and the ability to manage multiple moving pieces simultaneously.

• Experience working with CRM software; familiarity with HubSpot is a strong plus.

• Comfortable managing data, maintaining accurate records, and following structured processes.

• Strong written communication skills and ability to communicate professionally with customers.

• Highly dependable, proactive, and comfortable working independently in a fast-paced startup environment.

• Experience in the fashion, materials, textiles, or adjacent industries is a plus.

• Passion for sustainability, material innovation, and emerging manufacturing technologies is preferred.

Preferred Skills:

• Experience building or maintaining CRM automations, particularly in HubSpot.

• Strong organizational skills and ability to monitor multiple tasks, deadlines, and follow-ups effectively.

• Highly responsive in communication, ensuring prompt updates and follow-through.

• Ability to identify potential issues before they become problems and proactively take action.

Personality:

• Ideal candidates are highly organized, detail-oriented, and dependable, with a proactive approach to managing tasks and communication.

• Someone who thrives behind the scenes, enjoys keeping things organized, and takes pride in ensuring nothing falls through the cracks.

Software & Tools:

• Experience with CRM software is preferred, with HubSpot experience and automation capabilities being a strong plus.

English Level:

C1/C2

Schedule:

Full-time, ideally aligned with UK or New York time zones.

Salary and Benefits:

• Fixed monthly salary.

• Payment in USD or Local Currency according to candidate's preference.