Protection Operations Coordinator

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

Job Title: Protection Operations Coordinator

About the Company:

Our client is a financial services company that helps small businesses resolve unsustainable debt burdens, particularly merchant cash advance obligations.

Job Description:

Our client is looking for a bright, highly organized, and detail-oriented Protection Operations Coordinator. This role is for someone who wants more than a traditional administrative job. You will learn how a financial services company operates. You will take ownership of important processes. You will become a key contributor to building a sophisticated Protection function. You will help ensure that client matters move forward accurately, efficiently, and consistently. You will learn our systems and processes. You will manage operational workflows. You will maintain accurate records. You will identify issues before they become problems. You will help the Protection team operate at a higher level.

No prior financial services, payment platform, or specialized Protection experience is required. We are much more interested in intelligence, curiosity, reliability, attention to detail, and the ability to learn quickly.

Responsibilities of the role:

• Complete recurring Protection workflows accurately and consistently.

• Prepare routine documents, supporting materials, forms, and internal checklists.

• Track deadlines, open items, dependencies, follow-ups, and next actions.

• Maintain clear task lists and ensure assigned actions are completed on time.

• Follow up persistently when information or action is outstanding.

• Maintain accurate records in CRM, workflow, file-storage, and other internal systems.

• Review work carefully for completeness, accuracy, and consistency.

• Identify missing information, inconsistencies, delays, and process issues.

• Coordinate information and materials across Protection and other company teams.

• Prepare concise status updates and escalate unresolved issues appropriately.

• Support selected client Activation activities.

• Help improve workflows, documentation, and operating processes as the Protection function grows.

Required Experience and Qualifications:

• Exceptional attention to detail and commitment to accurate, complete work.

• Strong organization and ability to manage multiple priorities at the same time.

• Strong written and verbal communication skills.

• Excellent follow-through, responsiveness, and reliability.

• Ability to learn new systems, terminology, and procedures quickly.

• Good judgment about when to act independently and when to ask questions.

• Comfort managing recurring tasks and high volumes of detailed work.

• Ability to handle confidential business and financial information with discretion.

• Ability to work independently and effectively in a fully remote environment during U.S. Eastern Time business hours.

• A bachelor’s degree or associate degree is preferred, although equivalent experience and demonstrated ability will also be considered.

Preferred Skills:

• Experience in operations, administration, or project coordination.

• Experience in legal support, case management, or compliance environments.

• Experience in financial services, banking, or small-business finance.

• Experience in healthcare administration or other detail-intensive industries.

• Experience with CRM, workflow, project-management, or document-management systems.

• Experience from internships, campus leadership, entrepreneurship, athletics, military/service, or other activities demonstrating initiative and responsibility.

Personality:

• Enjoys figuring things out and improving how work gets done.

• Takes ownership without needing constant supervision.

• Notices details that others miss.

• Learns new systems and processes quickly.

• Is comfortable working through repetitive tasks because they understand those details matter.

• Communicates clearly and follows through consistently.

• Wants to build valuable professional skills in operations, financial services, and client protection.

• Wants to grow and take on increasing responsibility.

Software & Tools:

• CRM systems.

• Workflow systems.

• File-storage systems.

• Document-management systems.

Schedule:

Full-time.

Candidates should generally be available during U.S. Eastern Time business hours.

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.