Operations Manager

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Operations Manager

 

About the Company:

Our client provides repair and maintenance services for homes and properties.

 

Job Description:

Our client is looking for an Operations Manager to oversee daily operations. You will report directly to the owner and focus on keeping technicians busy and productive. Your main goal is to ensure work is done correctly and billed accurately. As the business grows, you will also help with sales and marketing efforts.

This role requires strong leadership skills and the ability to manage a team. You should be good at problem-solving and improving processes. Experience in hospitality, logistics, or customer service is a plus.

 

Responsibilities of the role:

• Schedule, dispatch, and plan routes for field technicians.

• Coordinate access to job sites and manage supply needs.

• Manage five field technicians, including setting expectations, coaching, and addressing performance.

• Ensure quality of work by reviewing job details and handling callbacks.

• Communicate with customers about scheduling and job completion.

• Oversee work orders, photos, notes, receipts, and invoices.

• Review technician time records and payroll inputs.

• Monitor job costs and service performance.

• Improve operational processes and reduce manual administrative tasks.

• Make hiring and firing decisions for technicians in the future.

• Work with the process and automation lead to set up efficient workflows in Jobber.

• Follow up on estimates and convert inquiries into booked work.

• Develop relationships with property managers and landlords.

• Encourage repeat business and referrals.

• Coordinate basic marketing activities.

 

Required Experience and Qualifications:

• Ability to communicate daily with field teams in Spanish.

• Ability to communicate fluently in English with management and clients.

• High level of intelligence.

• Strong people skills.

• Reliability.

• Adaptability.

• Ability to learn quickly.

• Ability to earn respect and hold employees accountable.

• Some leadership experience is helpful.

• Experience in operations or a similar field.

 

Preferred Skills:

• Experience in hospitality, logistics, customer service, or other service businesses.

• Commercial initiative.

• Specialized marketing experience.

 

Personality:

• Confident.

• Follows through on commitments.

• Customer-focused.

 

Software & Tools:

• Jobber (training will be provided).

 

Schedule:

Approximately 40 hours per week.

Aligned with US Eastern business hours.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.