Appointment Setter

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Job Title: Appointment Setter

About the Company:

Our client specializes in bathroom remodeling in the Los Angeles area.

Job Description:

Our client is looking to bring the appointment setting process in-house by hiring appointment setters to contact warm leads who have expressed interest in bathroom remodeling, qualify their needs, follow up consistently, and schedule in-home appointments for their sales representatives. Leads will be purchased from a third-party provider and generated through their own campaigns, with callers managing everything through GoHighLevel CRM. This is a non-sales position. Your primary responsibility is to qualify interested prospects and book appointments, not to sell or close bathroom remodeling projects.

Responsibilities of the role:

• Make outbound calls to warm leads who have expressed interest in bathroom remodeling, using the company's provided scripts.

• Respond promptly to inbound leads generated through the company's own marketing campaigns.

• Qualify prospects by understanding their remodeling needs, interest level, and suitability for the company's services.

• Schedule in-home appointments for the sales team, ideally for the following day or as soon as the prospect is available.

• Follow up with leads consistently, including calling twice daily for 5–10 days when required by the lead provider.

• Maintain accurate records of calls, conversations, follow-up attempts, and appointment details in GoHighLevel CRM.

• Manage leads through the pipeline, ensuring no prospects are overlooked and all required follow-up activities are completed.

• Coordinate with the sales team to ensure appointments are properly scheduled and relevant information is documented.

• Meet daily calling, follow-up, lead qualification, and appointment-setting targets.

Required Experience and Qualifications:

• C2 English proficiency, with clear communication and the ability to understand American slang and communicate effectively with customers.

• Previous experience in appointment setting, outbound calling, telemarketing, or lead qualification.

• Strong verbal communication and active listening skills.

• Ability to follow scripts, qualify prospects, handle follow-ups, and book appointments without being responsible for closing sales.

• Strong organizational skills and accurate recordkeeping, including call notes and follow-up activities.

• Ability to work full-time, Monday through Friday, from 9 AM to 5 PM Pacific Time.

• Reliable internet connection, a suitable computer, and a quiet, professional calling environment.

Preferred Skills:

• Previous experience with GoHighLevel or a similar CRM.

• Experience in home improvement, bathroom remodeling, construction, or other home services.

• Experience working with warm leads and inbound inquiries.

• Familiarity with lead management pipelines, automated follow-up processes, and appointment scheduling.

• Experience meeting daily calling targets and tracking appointment-setting performance.

Personality:

• Proactive

• Persistent

• Organized

• Comfortable making a high volume of calls throughout the day

• Friendly

• Confident

• Patient

• Able to build rapport quickly with potential customers while keeping conversations focused on qualifying leads and booking appointments

Software & Tools:

• GoHighLevel: Primary CRM for managing leads, tracking calls, updating contact records, documenting conversations, scheduling appointments, and managing follow-up activities.

• Calling software: To make outbound calls to warm leads and handle inbound inquiries.

• Appointment scheduling tools: To book and coordinate in-home appointments with the sales team.

• Call scripts and lead qualification guidelines: To ensure consistent communication and determine whether prospects are a good fit for the company's services.

Schedule:

Monday through Friday

09:00 to 17:00 Pacific Time

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.