Student Success Manager

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Student Success Manager

 

About the Company:

Our client provides educational programs and support for medical school applicants and students.

 

Job Description:

In this role, you will be responsible for ensuring students have a successful journey through our programs. You will manage student progress, communicate with our network of tutors, and handle daily operations to support student achievement.

You will start by completing technical onboarding and studying our programs. You will also shadow existing support and advisor workflows. You will learn the entire student lifecycle and take ownership of key processes like onboarding and progress tracking.

 

Responsibilities of the role:

• Complete tech onboarding and study company programs.

• Shadow live student support and advisor workflows.

• Master the student lifecycle.

• Manage daily communication and service level agreements with the physician-tutor network.

• Take ownership of student onboarding and progress tracking.

• Manage high client volumes and conduct proactive check-ins every 2–4 weeks.

• Leverage AI tools to streamline workflows while keeping student communication personal.

• Track academic milestones and enforce turnaround timelines.

• Resolve or escalate issues early.

 

Required Experience and Qualifications:

• C2 English proficiency.

• Proven background in high-touch client services or customer success operations.

• Ability to manage large caseloads and maintain quality.

• Strong organizational skills.

• Ability to solve problems proactively.

 

Preferred Skills:

• Familiarity with pre-med pathways, medical school admissions, MCAT/USMLE test timelines, or residency matching.

• Prior experience working directly with physicians or high-level academic advisors.

• Ability to recognize and present relevant add-on opportunities.

 

Personality:

• Ultra-proactive.

• Thick-skinned.

• Possess extreme ownership.

• Naturally organized.

• Hyper-responsive.

• Operate with a high degree of emotional intelligence.

• Solution-oriented.

• Take total accountability for the student experience.

• Able to receive constructive criticism immediately and implement fixes.

 

Software & Tools:

• Zendesk

• Notion

• Google Suite

 

Schedule:

Monday to Friday

8:00 AM to 5:00 PM PST

• 40 hours per week

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.