Customer Success

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Customer Success

 

About Virtustant:

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

 

About the Role:

Help our clients' customers get the most out of their products, from onboarding to renewal.

 

Responsibilities:

• Onboard new customers and guide them through setup

• Be the main point of contact for a portfolio of accounts

• Run check-in calls and track account health

• Spot risks and upsell opportunities

• Gather customer feedback and share it with product and sales

• Keep the CRM up to date

 

Requirements:

• 2+ years in customer success, account management or customer support

• Advanced English (C1 or higher)

• Strong communication and relationship-building skills

• Experience with CRMs (HubSpot, Salesforce or similar)

• Organized and proactive

 

Nice to Have:

• SaaS experience

• Tools like Intercom or Gainsight

 

English Level:

Advanced (C1 or higher), written and spoken

 

Schedule:

Full time, US business hours

 

What We Offer:

• 100% remote work from your home country

• Long-term positions with US-based companies

• Payment in USD or local currency, according to your preference

• Ongoing support from the Virtustant team

 

This Is an Open Application:

We're always hiring for this role. Apply once and we'll contact you as soon as a position with one of our clients matches your profile.