Job Title: Customer Service Agent

 

About the Company:

Our client is a residential solar company specializing in providing solar energy solutions to homeowners. They focus on promoting sustainable energy and have made significant strides in the solar market since their establishment.

 

Job Description:

Our client is seeking a dedicated and customer-focused Customer Service Representative to support customers with inquiries, requests, and general assistance related to their solar services. This role plays a key part in ensuring clients have a smooth, positive experience from initial contact through post-installation support.

 

Responsibilities:

• Provide excellent service by assisting clients with inquiries, requests, and general information about solar services.

• Handle customer complaints or concerns in a timely, professional, and efficient manner.

• Collaborate with team members and leaders to ensure a seamless and consistent client experience.

• Build rapport with customers and drive client referrals through exceptional service.

• Support customers via phone, email, or chat, acting as the first point of contact.

• Explain processes, timelines, and general solar-related information in a clear and friendly manner.

• Update client records, document interactions, and track follow-ups in the CRM system.

• Escalate complex issues to the appropriate department when necessary.

• Participate in regular team meetings, training sessions, and process improvements.

• Conduct all interactions with professionalism, patience, and respect.

 

Required Experience and Qualifications:

• Previous experience in a customer service or call center role preferred.

• Strong phone etiquette and communication skills.

• Excellent time management and organizational abilities.

• Ability to manage difficult situations with professionalism, empathy, and composure.

• Ability to speak multiple languages is a plus.

• Familiarity with CRM software is preferred.

 

Preferred Skills:

• Experience with similar roles in appointment setting or sales.

• Customer service experience in a high-volume environment.

• Familiarity with solar products or services is a plus.

 

Personality:

• Positive, empathetic, and service-oriented demeanor.

• Team player with strong problem-solving skills.

• Highly organized and able to multitask effectively.

• Proactive and adaptable in a fast-paced environment.

 

Software & Tools:

• CRM software (internal lead or client management system).

• Standard communication tools (phone, email, chat).

 

English Level:

Native

 

Schedule:

9-5 EST

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate's preference.