Job Title: Sales Operations Coordinator

 

About the Company:

Our Client specializes in providing innovative technology solutions that enhance operational efficiency and drive growth for businesses. They focus on delivering exceptional pre-sales and sales support to ensure customer satisfaction and competitive pricing.

 

What You’ll Do:

The Sales Operations Coordinator will support the pricing strategy, maintain pipeline accuracy, and drive pre-sales efficiency within the organization.

 

Core Responsibilities:

• Respond promptly to incoming calls and customer inquiries related to quotes, inventory, post-sales support, and general product information.

• Manage and expedite ONBR quote requests by coordinating with vendors for special pricing and deal registrations.

• Analyze customer requirements and coordinate distribution requests for quick turnaround.

• Conduct market and pricing analysis to support competitive pricing strategies.

• Maintain comprehensive customer profiles, identifying upsell opportunities and areas for expansion.

• Understand and leverage purchasing contracts to deliver value to customers.

• Identify and escalate potential issues within the sales cycle to the Outside Sales Team.

• Ensure the opportunity pipeline is fully updated and accurate for monthly forecasting.

• Own the Pre-Sales ticketing system, tracking and updating open opportunities.

• Occasionally assist with processing customer purchase orders into sales orders through the ERP system.

 

Required Experience and Qualifications:

• 2+ years in a sales operations, inside sales, or sales support role (preferably in IT or a related industry).

• Strong knowledge of pre-sales workflows and vendor coordination for pricing/deals.

• Excellent verbal and written communication skills with a professional, customer-focused approach.

• Highly organized with the ability to multitask and handle high volumes of requests.

• Detail-oriented with solid time management skills.

 

Preferred Skills:

• Experience with ConnectWise, NetSuite, SmartSheets, and ChannelOnline is a strong plus.

• Proficiency with Microsoft Office Suite and familiarity with relevant software.

 

Personality:

• A driven individual who treats people with dignity and respect at all times.

• Committed to excellence in performance.

• Effective communicator, providing clear, simple, and compelling information.

• Motivated to help others succeed.

 

Software & Tools:

• ConnectWise, NetSuite, SmartSheets, ChannelOnline, Microsoft Office Suite.

 

English Level:

C2

 

Schedule:

8-5 PST

 

Policies:

10 days of PTO and the following 8 paid holidays (fixed), which are the official holidays observed by XIT:

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Friday after Thanksgiving

• Christmas Eve

• Christmas Day

 

Salary and Benefits:

Payment in USD or Local Currency – Your Choice.