Job Title: Customer Service Representative

 

About the Company:

Our client is a Brooklyn-based accounting firm that provides strategic financial services to growing businesses. They specialize in tax planning, compliance, and ongoing financial guidance, helping clients optimize performance and achieve sustainable growth.

 

Job Description:

We are looking for a Customer Service Representative with knowledge in accounting or bookkeeping. In this remote position, you will represent our client by assisting busy clients and resolving their issues effectively.

 

Responsibilities:

Handle customer queries and resolve issues promptly.

Communicate effectively with clients to provide support and assistance.

Organize and manage documents related to customer inquiries.

Ensure a high level of customer satisfaction through attentive and friendly service.

Follow up with clients to confirm resolution and satisfaction with services.

 

Required Experience and Qualifications:

Prior experience in customer service.

Familiarity with accounting principles or bookkeeping.

Excellent communication skills.

Proven ability to handle multiple tasks in a fast-paced environment.

 

Preferred Skills:

Detail-oriented and highly organized.

Ability to work independently and stay motivated in a remote setting.

Experience with CRM software is a plus but not required.

 

Personality:

Friendly and approachable demeanor.

Eager to help and solve problems.

Highly organized with a proactive approach to follow-ups.

 

Software & Tools:

Familiarity with CRM systems is preferred, though specific experience is not required.

 

English Level:

C2

 

Schedule:

9 am-5 pm est.

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate's preference.