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Job Title: Office Manager

 

About the Company:

Our client is a growing company seeking a proactive and highly organized Office Manager. This is a hands-on role for someone who enjoys managing daily operations, taking ownership of projects, and ensuring the business runs smoothly while driving company growth.

 

Job Description:

This position is ideal for someone who can work independently, solve problems, and manage tasks from start to finish with minimal supervision after training. You'll work closely with leadership, sales, customer support, and program administration to ensure the business operates efficiently.

 

Responsibilities of the role:

• Manage daily office operations and administrative tasks.

• Coordinate with the Program Administrator using proprietary software.

• Work within HubSpot CRM to maintain customer and business information.

• Assist with employee onboarding, including setting up accounts, email addresses, and software access.

• Manage Microsoft 365 applications and basic GoDaddy administration (email setup, domain-related tasks, etc.).

• Support internal teams, including Sales and Customer Support, by coordinating workflows and resolving operational issues.

• Handle higher-level customer inquiries when needed and ensure an excellent client experience.

• Lead and coordinate small business projects, tracking progress and following up with vendors or contractors to ensure deadlines are met.

• Identify opportunities to improve processes and increase operational efficiency.

• Utilize AI tools (such as Claude or ChatGPT) to streamline workflows and improve productivity.

 

Required Experience and Qualifications:

• Excellent written and verbal English communication skills.

• Proven ability to work independently and complete tasks without constant supervision.

• Strong organizational, problem-solving, and time management skills.

• Experience using CRM platforms, preferably HubSpot.

• Comfortable using Microsoft Office/365 applications.

• Experience using AI tools in a professional setting.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and follow-through.

 

Preferred Skills:

• Experience in SaaS, healthcare, employee benefits, or insurance industries.

• Project management experience.

• Understanding of U.S. payroll concepts and W-2 payroll processes (not required, but a plus).

• Experience working with remote teams.

 

Personality:

• Takes ownership of their work from start to finish.

• Communicates clearly and professionally.

• Learns new systems quickly.

• Is resourceful, adaptable, and comfortable handling a variety of responsibilities.

• Can effectively coordinate people, projects, and priorities while maintaining a high level of organization.

 

Software & Tools:

• HubSpot CRM

• Microsoft 365 applications

• GoDaddy

• AI tools (e.g., Claude, ChatGPT)

 

Schedule:

Full-time position.

Flexible schedule, provided business needs are met and client communications are handled within a 24-hour response window.

Must be available to collaborate with teams and clients across multiple U.S. time zones.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.