Job Title: Virtual Scheduler

 

About the Company:

Our client is an innovative healthcare services company focused on enhancing patient access to essential health exams. They specialize in providing convenient, in-home health assessments primarily in the United States, with coverage typically facilitated by patients’ insurance providers.

 

Job Description:

Our client is seeking a full-time Virtual Scheduler to join their dynamic team. This position involves confirming daily patient appointments and scheduling new visits for in-home healthcare services. It is a high-volume, fast-paced role that demands excellent communication skills, strong organizational abilities, and the capacity to work independently.

 

Responsibilities:

• Conduct daily outreach to confirm scheduled patient appointments.

• Schedule new appointments based on technician availability.

• Organize schedules geographically to optimize technician routes and efficiency.

• Maintain detailed and accurate records using CRM and scheduling software.

• Provide excellent customer service and clear communication throughout the scheduling process.

 

Required Experience and Qualifications:

• Previous experience in a customer-facing role, such as customer service, sales, or appointment setting.

• Fluency in English, Mandarin, and Cantonese is required.

• Strong verbal and written communication skills in all three languages.

• Excellent organizational skills and ability to multitask.

• Proficiency with CRM systems and scheduling tools.

• Ability to work independently and consistently meet daily performance goals.

 

Preferred Skills:

• Familiarity with HIPAA regulations and healthcare scheduling practices.

• Experience in a high-volume or healthcare-related environment.

 

Software & Tools:

• CRM systems

• Scheduling software

 

English Level:

C2

 

Schedule:

Monday to Friday, 9:00 AM – 5:00 PM EST (35 hours/week)

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate's preference.