Customer Success Representative

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Customer Success Representative

 

About the Company:

Our client provides a digital platform for ministries and churches that helps manage documents, finances, training, communication, and members.

 

Job Description:

In this role, you will learn about our company's mission and platform. You will review training materials and documentation to understand our offerings. You will also get familiar with our CRM and the client onboarding process. Your main focus will be on managing client onboarding, ensuring a good member experience, and collecting client testimonials.

You will participate in daily check-ins and weekly team meetings. You need to be able to explain the company's business and show how you can find information within our resources. Success in the first 90 days means you can explain our business, understand our tools, and begin preparing for your core responsibilities.

 

Responsibilities of the role:

• Review interactive training dashboards, FAQs, and company materials.

• Study Loom videos, the website, and CRM pipelines to understand the platform.

• Submit a daily recap of completed tasks, any challenges, and needed support.

• Explain the company's business and demonstrate resourcefulness in finding information.

• Understand the typical 30-day decision and onboarding cycle for churches.

• Participate in a weekly team huddle for coordination and questions.

• Manage the client onboarding process.

• Oversee the member experience.

• Set up methods to capture client video testimonials.

 

Required Experience and Qualifications:

• Customer Service Experience is required.

• You must be a self-starter who can work without constant supervision.

• You need a strong work ethic and a willingness to learn.

• You must have clear communication skills for daily recaps and team huddles.

• English level C1 or C2 is required.

• This role is for a male candidate.

 

Preferred Skills:

• Experience with GoHighLevel (CRM) is a plus.

• Project Management experience is a great asset.

 

Personality:

• You should have a bubbly and caring personality.

• You should be friendly.

 

Software & Tools:

• GHL (GoHighLevel CRM)

 

Schedule:

Monday, Tuesday, Wednesday, Thursday, Friday

08:00–10:00 CT

No weekends

10 hours per week

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.