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Job Title: Remote Medical Receptionist / Appointment Setter

 

About the Company:

Our client operates three medical offices providing comprehensive healthcare services, including family medicine, pediatrics, immigration medical exams, and commercial driver's license (CDL) physical examinations. They are dedicated to delivering exceptional care and seamless patient experiences across all their locations.

 

Job Description:

Our client is seeking two dependable, empathetic, and detail-oriented Remote Medical Receptionists to join their team. In this role, you will serve as a primary remote point of contact for their medical practices, alleviating call volume for on-site staff and ensuring patients receive timely, courteous support. You will handle incoming patient calls, manage appointment scheduling, process digital faxes, request medical records, and confirm care plans.

This is an entry-to-junior-level position ideal for adaptable individuals looking to build a career in healthcare administration within a supportive, growth-oriented environment.

 

Responsibilities of the role:

• Answer high-volume inbound calls across three office locations with a friendly, patient, and professional tone.

• Handle patient inquiries, resolve phone requests, and manage call flows efficiently under pressure.

• Schedule and coordinate appointments for family medicine, pediatrics, immigration medical exams, and driver physicals using established protocols.

• Confirm care and treatment plans with patients, issue follow-up communications, and respond to general inquiries.

• Process incoming and outgoing digital faxes, request medical records from external healthcare providers, and organize records in the patient system.

• Coordinate virtually with on-site office receptionists and medical staff to ensure smooth daily operations and uninterrupted patient care.

 

Required Experience and Qualifications:

• Fluent in both English and Spanish (written and spoken) with clear communication skills.

• 1 to 2 years of customer service, receptionist, or appointment setting experience.

• Personal computer or laptop with a reliable high-speed internet connection.

• USB headset or dedicated phone setup for VoIP applications.

• A quiet, private workspace suitable for handling confidential medical details.

 

Preferred Skills:

• Healthcare experience is a plus.

 

Personality:

• Highly empathetic

• Patient-focused

• Organized

• Adaptable

• Capable of maintaining composure during busy periods

 

Software & Tools:

• Nextiva digital calling software (or similar VoIP applications)

 

Schedule:

Monday – Friday, 9:00 AM – 4:30 PM EST

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.