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Job Title: Dedicated Remote IT Support Specialist

 

About the Company:

Our client proudly offers comprehensive IT solutions to a wide array of technological issues related to business. They are time-tested, best-practice driven, and customer focused. The professionals employed with their firm have the know how and professional acumen to deliver businesses with efficient solutions for any technical issue related to their business.

 

Job Description:

Our client is seeking a Dedicated Remote IT Support Specialist to provide comprehensive IT solutions. This role involves supporting desktop systems, managing Office 365 environments, troubleshooting IT issues, and assisting with automation tasks. The ideal candidate will have a strong technical background, excellent communication skills, and a proactive approach to problem-solving.

 

Responsibilities of the role:

• Provide technical support and troubleshooting for desktop systems, client hardware, local network connections, and standard software setups.

• Manage user accounts, licenses, permissions, mailbox configurations, and security settings across Microsoft 365 / Office 365 environments.

• Diagnose and resolve general IT issues efficiently, escalating complex infrastructure problems when necessary.

• Assist with writing scripts (e.g., PowerShell) and leveraging automation tools to streamline recurring operational tasks and ticket workflows.

• Maintain clear, professional communication with internal team members and client stakeholders to resolve tickets within established SLAs.

 

Required Experience and Qualifications:

• 3 to 5 years of hands-on technical support or helpdesk experience (MSP experience preferred).

• Solid fundamentals in desktop support, Microsoft 365 administration, and general system troubleshooting.

• Strong verbal and written English skills (C2 or Native level required).

• Must be based in Latin America for optimal time-zone alignment.

 

Preferred Skills:

• Exposure to scripting/automation is highly desirable.

 

Personality:

• High adaptability.

• Strong problem-solving ability.

• Eagerness to learn.

• Commitment to security best practices.

• Great temperament with a professional demeanor.

 

Software & Tools:

• Office 365

• General IT Troubleshooting Tools

• Scripting and Automation Tools

• Desktop Support Tools

 

Schedule:

Monday to Friday

09:00 - 13:00 PT

20 hours per week

No weekends

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.