Job Title: Senior IT Specialist

 

About the Company:

Our Client is a dynamic organization focused on leveraging technology to drive growth and innovation. They are committed to maintaining a robust technology infrastructure to support their expanding operations and ensure seamless service delivery.

 

Job Description:

Our Client is seeking an IT professional to contribute to strategic planning and hands-on execution of technology initiatives. The role involves providing technical support, managing IT resources, and implementing security best practices to foster the organization's growth.

 

Responsibilities:

• Collaborate with leadership to plan and organize the company's technology infrastructure, including employee devices, software, and networking systems.

• Install, configure, and maintain technology systems, including software provisioning and applications.

• Manage infrastructure in AWS cloud with extensive experience.

• Diagnose and resolve technical hardware, software, and network issues, offering timely and effective support.

• Assist in developing and implementing IT policies and procedures to secure company systems and data.

• Support the development of an employee IT ticketing system and contribute to the help desk function.

• Provide input for the IT budget and manage procurement of hardware, software, and other IT resources.

• Train and support employees on IT systems, software, and security protocols.

• Contribute to disaster recovery and business continuity plans to ensure technology systems' availability during disruptions.

• Stay updated on emerging technologies and industry trends, recommending new technology solutions to management.

• Prepare the company for compliance needs, such as SOC2 or ISO 27001, and monitor IT systems for security threats.

• Create and maintain comprehensive documentation for IT procedures, system configurations, and troubleshooting guides.

• Maintain an accurate inventory of all IT assets, including hardware, software licenses, and cloud services.

• Collaborate with external vendors and suppliers for IT-related services, hardware, and software.

• Develop and implement scripts or automation tools to enhance IT operations and efficiency.

 

Required Experience and Qualifications:

• Proven experience in managing AWS cloud infrastructure.

• Strong technical support and problem-solving skills.

• Ability to develop and implement IT policies and procedures.

• Experience in training employees on IT systems and security protocols.

 

Preferred Skills:

• Familiarity with IT compliance standards such as SOC2 or ISO 27001.

• Experience with IT ticketing systems and help desk functions.

• Ability to develop automation tools to streamline IT operations.

 

Personality:

• Detail-oriented and proactive in identifying and resolving technical issues.

• Strong communication skills and ability to collaborate with cross-functional teams.

• Adaptable to changing technologies and industry trends.

 

Software & Tools:

• AWS Cloud

• IT ticketing systems

• Automation tools and scripting languages

 

English Level:

C1, C2, Native

 

Schedule:

9 AM - 5 PM EST

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.