Job Title: Virtual Assistant

 

About the Company:

Our Client is a pharmacy dedicated to providing essential healthcare services and medication management to their community. They focus on ensuring patients receive timely, accurate, and compassionate support.

 

Job Description:

Our Client is seeking a dedicated Virtual Assistant to support their pharmacy operations. The ideal candidate will be responsible for handling communication with patients, managing prescription refills, and ensuring a seamless experience for all patients.

 

Responsibilities:

• Handle incoming phone calls from patients and other stakeholders.

• Reach out to patients to provide medication refill reminders.

• Look up patient information and verify details.

• Determine if specific medications are ready for pick-up or delivery.

• Process prescription refills in a timely manner.

 

Required Experience and Qualifications:

• Bilingual fluency in Spanish and English.

• Native level fluency in Spanish.

• Fluent in English; having an accent is acceptable.

• HIPAA privacy certification (can be completed after employment start).

 

Preferred Skills:

• Background knowledge in medicine or pharmaceuticals is helpful.

• Familiarity with drug names is an advantage.

 

Personality:

• Strong communication skills.

• Detail-oriented and organized.

• Ability to work independently and manage time effectively.

 

Software & Tools:

• Training will be provided for internal systems used by the pharmacy.

 

English Level:

C1, C2, Native

 

Schedule:

9am to 5pm EST

 

Salary and Benefits:

• Full-time role with 40 hours per week. The spread of hours could include weekends.

• Flexible scheduling based on operational needs.

• Payment in USD or Local Currency according to candidate's preference.