Job Title: Customer Service Representative

 

About the Company:

Our client specializes in outsourcing back-office tasks for home service contractors, such as plumbers, electricians, and HVAC professionals. By combining traditional customer care with innovative technology, they deliver seamless 24/7 live phone answering, call screening, dispatching, and bookkeeping services. This enables contractors to focus on their expertise while ensuring efficient and professional administrative management.

 

Job Description:

As a Customer Service Representative (CSR), you play a pivotal role in ensuring smooth operations by providing exceptional scheduling and customer care services over the phone. Working from your home office, you will handle inbound calls, ask essential questions to understand client needs, and schedule jobs effectively. Your ability to set a friendly and professional tone during interactions makes every call a positive experience for clients.

If you thrive in a work-from-home setup but value being part of a supportive and connected team, this role is ideal for you!

 

Responsibilities:

Handle inbound calls (no cold calling), inquire about customer needs, and set appointments.

Update and maintain customer account information.

Provide efficient and effective communication with clients.

 

Required Experience and Qualifications:

Sales Experience: Demonstrated ability to exceed sales targets and close deals.

Communication Skills: Strong listening, rapport-building, and communication abilities across phone, email, and chat.

Personality: Outgoing and personable with a knack for connecting with people.

Problem Solving: Ability to identify and resolve customer issues promptly and professionally.

Work Ethic: Reliable, dedicated, and committed to delivering top-tier customer service.

 

Preferred Skills:

Friendly, driven, and intelligent.

Strong computer literacy.

Excellent communication and trustworthiness.

A problem-solving mindset.

 

Minimum level of English required:

Expat/Native proficiency in English.

 

Availability:

Full Time

 

Work Schedule:

Full-time position.

8-hour shifts, 5 days per week (rotating days off).

Shifts range from 7 AM to 11 PM EST.

 

Salary and Benefits:

Competitive salary paid in USD or local currency according to preference.

Bonuses available after 90 days based on performance metrics.