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Job Title: Customer Success & Account Manager

 

About the Company:

Our client provides marketing services to construction companies, including website development and SEO services designed to help clients improve their visibility in Google search results.

 

Job Description:

Our client is looking for a full-time Customer Success & Account Manager to manage day-to-day communication with construction company clients and make sure everything they need to successfully use the company’s services is handled efficiently.

This role combines customer success, account management, administrative support, and client communication. The ideal candidate has a strong understanding of SEO, experience with GoHighLevel, and excellent spoken and written English. The position requires working full-time on Eastern Time.

 

Responsibilities of the role:

• Communicate with clients by phone, email, text, and video calls.

• Present newly completed websites to clients and explain how they work.

• Help clients provide access to their domain and other required platforms, including Google Business Profile.

• Follow up with clients to ensure required forms, documents, and information are submitted.

• Contact clients when additional documents, information, or account access are needed.

• Conduct monthly client check-ins.

• Review and explain client SEO ranking reports and related information.

• Monitor client needs and make sure issues or requests are handled smoothly.

• Follow up with clients regarding subscription payments when payments do not process successfully.

• Assist with other client-related administrative tasks as needed.

 

Required Experience and Qualifications:

• Strong spoken and written English communication skills.

• Basic understanding of SEO and how search rankings work.

• Experience using GoHighLevel.

• Ability to communicate professionally with clients by phone, email, text, and video.

• Ability to manage client follow-ups and obtain required documents and information.

• Availability to work full-time on Eastern Time.

 

Preferred Skills:

• Experience in customer success or account management.

• Experience working with websites, domains, or Google Business Profile.

• Experience explaining SEO concepts to clients.

• Experience handling client accounts and administrative follow-ups.

 

Personality:

• Professional and confident when communicating with clients.

• Organized and attentive to follow-ups.

• Reliable and proactive.

• Comfortable taking responsibility for client-related tasks.

• Able to learn and explain processes clearly.

 

Software & Tools:

• GoHighLevel

• Google Business Profile

• GoDaddy

• Squarespace

• Video conferencing tools

• Email and text communication tools

 

Schedule:

Full time 9am to 5pm EST

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.