Job Title: Client Success & Account Manager

 

About the Company:

Our client is a creative digital marketing agency on a mission to help businesses thrive by building compelling brands, crafting stories that connect, and implementing marketing systems that drive measurable results. They value grit, empathy, hospitality, accountability, and impactful work. Their culture is fun, supportive, and remote-friendly—with occasional in-person team retreats to exciting destinations.

 

Job Description:

Our client is looking for a dedicated Client Success & Account Manager to join their remote team. This part-time role is ideal for someone who thrives on building long-term client relationships, managing multiple marketing projects, and working closely with internal teams to drive business results. The role combines client relationship management, strategic input, and internal coordination in a fast-paced, collaborative environment.

 

Responsibilities:

Act as the primary liaison between clients and internal teams, ensuring consistent satisfaction and results.

Collaborate with Project Coordinators to oversee the planning and execution of marketing campaigns.

Work with Strategists and clients to understand objectives and shape effective strategies.

Monitor campaign performance and provide data-driven insights for optimization.

Resolve client concerns with empathy and efficiency.

Collaborate with creative, technical, and production teams to deliver on client expectations.

Identify and pursue upsell and cross-sell opportunities aligned with client goals.

 

Required Experience and Qualifications:

Proven experience in a digital marketing agency or closely related field.

Strong project management and organizational skills with the ability to handle multiple clients.

Exceptional verbal and written communication in English.

Demonstrated ability to lead initiatives and maintain accountability.

Proficient with digital tools and project management platforms.

BS/BA in marketing, communications, business, or related field (preferred but not required).

 

Preferred Skills:

Familiarity with agency workflows and tools.

Analytical mindset for interpreting marketing metrics.

Strategic thinking combined with client-facing experience.

 

Personality:

Self-motivated and proactive.

Adaptable, empathetic, and collaborative team player.

Excellent problem-solving abilities and a strong sense of ownership.

Thrives in a dynamic, creative, and remote work culture.

 

Software & Tools:

Project Management Tools (e.g., ClickUp, Trello, Asana)

Communication Tools (e.g., Slack, Zoom)

CRM and Marketing Analytics Tools

Google Workspace

 

Compensation & Benefits:

Part-time position: 20–30 hours per week.

Fully remote with occasional in-person team trips.

Weekly accrued PTO.

Supportive team culture with regular virtual team-building activities.

Payment in USD or Local Currency according to candidate's preference.