Job Title: Asistente de Customer Experience y Redes Sociales

 

About the Company:

Our Client is a company dedicated to the sales, marketing, and distribution of certified organic produce. They work closely with small to mid-size farms, supporting them with crop planning, packaging, marketing strategies, and access to large sales channels through established relationships with distributors and retail partners.

 

Job Description:

We are seeking an Asistente de Customer Experience y Redes Sociales to support customer engagement and manage social media interactions. This role focuses on delivering a positive customer experience, maintaining strong communication with clients and partners, and managing the company’s presence across social media platforms.

 

Responsibilities:

• Provide timely and professional responses to customer inquiries across multiple channels.
• Support customer experience initiatives to ensure high satisfaction levels.
• Manage and monitor social media accounts, including responding to comments and messages.
• Assist with content posting and basic coordination of social media activities.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with internal teams to resolve customer issues efficiently.
• Help ensure consistent brand voice and messaging across customer touchpoints.

 

Required Experience and Qualifications:

• Previous experience in customer service, customer experience, or a related role.
• Experience managing or supporting social media accounts for a business.
• Strong written and verbal communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Basic organizational and administrative skills.

 

Preferred Skills:

• Experience working with customer support tools or inbox management systems.
• Familiarity with social media platforms such as Instagram, Facebook, and LinkedIn.
• Basic understanding of marketing or digital communication principles.
• Experience working with clients in a service-oriented environment.

 

Personality:

• Friendly, professional, and customer-focused attitude.
• Strong attention to detail and follow-through.
• Proactive and willing to learn.
• Team-oriented with good interpersonal skills.

 

Software & Tools:

• Social media platforms and management tools.
• Customer communication tools (email, messaging platforms).
• Basic productivity tools (documents, spreadsheets).

 

English Level:

C2, Native

 

Schedule:

8-5 PST

 

Compensation & Benefits:

Payment in USD or Local Currency according to candidate’s preference.