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Job Title: Virtual Assistant

About the Company:

Our client operates a fully virtual mental health practice, staffed by psychiatric nurse practitioners. They utilize Headway as their EHR system and receive bookings through Zocdoc. Currently a two-person operation, they are seeking to scale their business by offloading administrative tasks.

Job Description:

Our client is looking for a Virtual Assistant to manage administrative tasks, allowing them to focus more on client work and business growth. This role will handle email correspondence, client onboarding into the EHR, follow-ups, and outreach for missed payments. Additionally, the assistant will research grants and perform other side-work to support the business.

Responsibilities of the role:

• Respond to emails

• Add clients to the EHR system

• Reach out for follow-ups and missed payments

• Research companies for grants

• Perform general administrative and side-work for the business

Required Experience and Qualifications:

• Must be a native English speaker

• Ability to communicate clearly

• Experience with EHR systems is preferred

• Experience with Headway and Zocdoc is a plus

• HIPAA certification is required

• Experience in the healthcare or mental health field is preferred

• Experience with insurance credentialing and claims is a plus

• Familiarity with behavioral health terminology is a plus

Preferred Skills:

• Quick learner

• Proactive and able to work independently

Personality:

• Professional

• Organized

• Detail-oriented

• Reliable

• Good communication skills

Software & Tools:

• Headway (EHR)

• Zocdoc

• QuickBooks

Schedule:

Part-time, approximately 20 hours per week

Primarily during Eastern Time business hours (e.g., 9 AM - 5 PM)

Monday through Thursday availability preferred

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.