Job Title: Virtual Assistant (VA)

 

About the Company:

Our client is a pediatric therapy center providing interdisciplinary care to children under 18. Located in Florida, they focus on delivering high-quality therapeutic services to support children's health and development.

 

Job Description:

Our client is seeking a proactive and bilingual Virtual Assistant (VA) to support their administrative functions. This role is ideal for someone with strong communication skills and high adaptability. Spanish fluency is essential due to the client demographic. Medical or insurance-related experience is a strong plus but not a strict requirement.

 

Responsibilities:

• Make and receive calls to pediatricians and caregivers to obtain referrals and follow up on patient information.

• Retrieve and organize faxes and update internal patient systems accordingly.

• Assist with medical billing tasks.

• Confirm patient appointments via WhatsApp and maintain communication with families.

• Support marketing efforts with basic visual content creation (e.g., using Canva).

• Maintain professionalism and efficiency when dealing with insurance companies, if needed.

• Work independently with limited supervision while managing recurring administrative tasks.

 

Required Experience and Qualifications:

• Proficient in English (reading and writing) and conversational Spanish.

• Strong interpersonal and communication skills.

• Able to work independently and handle changing responsibilities.

• Willingness to learn and adapt to new systems and tools quickly.

• Familiarity with or ability to learn medical administrative processes (e.g., CPT codes, EMR systems).

 

Preferred Skills:

• Previous experience in medical billing, insurance follow-ups, or AR collections.

• Familiarity with Canva or similar tools for creating visual content.

• Understanding of EMR systems and insurance workflows.

• Experience using communication tools like WhatsApp and VOIP systems.

 

Personality:

• Outgoing and comfortable initiating calls with families and providers.

• Autonomous and proactive; able to manage tasks with minimal supervision.

• Fast learner who can grow with the company.

• Reliable and consistent; ideally looking for a long-term opportunity.

 

Software & Tools:

• WhatsApp (Business or Personal)

• VOIP tools such as Aircall (for US number and CRM integration)

• Canva (basic proficiency preferred)

• EMR system (training provided)

• VPN access may be required and will be provided by the client.

 

English Level:

C2

 

Schedule:

Part time: 25 hrs a week Monday to Friday (1 hour availability on Sundays)

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate's preference.