Job Title: Sales Development Representative (Full-Time)

 

About the Company:

Our Client is a service-oriented company specializing in creating meaningful and lasting memorial solutions. They work closely with families to provide compassionate support and personalized products that honor their loved ones with care and respect.

 

Job Description:

Our Client is seeking a Full-Time Sales Development Representative (SDR) to join their team. The SDR will handle inbound sales inquiries, proactively engage with families, and guide them through the decision-making process with empathy and professionalism.

 

Responsibilities:

• Handle inbound inquiries with empathy, professionalism, and proactive engagement.

• Build trust with families by listening to their needs and educating them on available options.

• Guide families through the decision-making process in a supportive and non-passive way.

• Follow up with leads consistently to ensure no opportunities are missed.

• Accurately track and manage customer information within the CRM system.

• Collaborate with the sales team to improve customer journey and conversion strategies.

• Meet and exceed sales goals while maintaining a high level of customer satisfaction.

 

Required Experience and Qualifications:

• Proven experience in sales, preferably in roles involving direct customer interaction.

• Strong ability to build trust and maintain professionalism in sensitive situations.

• Proficiency in using CRM software for managing leads and tracking sales activity.

• Excellent verbal and written communication skills in English.

• Ability to work full-time, Monday to Friday, 9 AM – 5 PM EST.

 

Preferred Skills:

• Experience in inbound sales or consultative sales environments.

• Background in industries requiring high empathy and customer trust.

• Strong follow-up and relationship-building skills.

 

Personality:

• Empathetic and trustworthy communicator.

• Proactive, not passive — able to take initiative and educate clients.

• Results-driven and motivated to achieve sales targets.

• Highly organized and detail-oriented.

 

Software & Tools:

• CRM software (e.g., HubSpot, Salesforce, Zoho, or similar).

• Email and phone communication platforms.

• Basic office productivity tools (Word, Excel, Google Workspace).

 

English Level:

C2, Native

 

Schedule:

9-5 EST

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.