Job Title: Dispatcher

 

About the Company:

Our Client operates a locksmith company that utilizes artificial intelligence to enhance service efficiency. The business focuses on timely response to emergency locksmith requests by dispatching technicians based on location.

 

Job Description:

Our Client is seeking a Dispatcher to manage and relay emergency service requests efficiently. The ideal candidate will thrive in a fast-paced environment, providing excellent customer service while ensuring timely dispatch of technicians.

 

Responsibilities:

• Answer incoming calls and gather necessary information from customers
• Ensure accurate transcription of service requests
• Dispatch technicians based on location and urgency
• Follow up with technicians for timely updates
• Communicate effectively with customers throughout the process

 

Required Experience and Qualifications:

• Experience in a fast-paced call center or dispatch environment preferred
• Ability to handle emergencies and stressful situations
• Excellent communication skills in English with minimal accent
• Basic technical understanding of dispatch systems

 

Preferred Skills:

• Bilingual abilities are a plus
• Familiarity with locksmithing or emergency services is an advantage
• Strong multitasking abilities

 

Personality:

• Detail-oriented and sharp thinker
• Calm under pressure with strong problem-solving skills
• Customer-focused and trustworthy

 

Software & Tools:

• Familiarity with dispatch or call center software
• Proficient in standard office communication and productivity tools

 

English Level:

C2

 

Schedule:

M-F 10am-5pm CST, M-F 5pm-12am CST, S&S 10am-5pm CST, S&S 5pm-12am CST

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate's preference.