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Job Title: Virtual Receptionist & Executive Support Specialist

 

About the Company:

Our client is a company that provides services requiring professional administrative and customer-facing support.

 

Job Description:

Our client is seeking a professional, organized, and adaptable Virtual Receptionist & Executive Support Specialist to serve as a key point of contact for incoming calls while providing administrative, executive, and sales support as needed. The ideal candidate will be comfortable managing a company switchboard, communicating professionally with customers and business partners, supporting executive management, and handling a variety of administrative projects.

This is a Monday–Friday remote role requiring some schedule flexibility to accommodate customers across U.S. time zones. Hours may vary, with schedules such as 8:00 a.m.–5:00 p.m. Eastern Time or 10:00 a.m.–7:00 p.m. Eastern Time, depending on business needs and candidate availability.

 

Responsibilities of the role:

• Answer and manage incoming calls through the company switchboard.

• Identify caller needs and route calls to the appropriate employee or department.

• Take clear, detailed messages when employees are unavailable.

• Review after-hours voicemails and route messages appropriately.

• Maintain familiarity with company departments and employee responsibilities to ensure efficient call routing.

• Provide a professional, welcoming experience for customers, vendors, prospective employees, and other callers.

• Provide administrative support to executive management as needed.

• Coordinate and book business travel, including flights, hotels, rental cars, and related reservations.

• Assist with scheduling, meeting coordination, correspondence, research, and other administrative projects.

• Create, edit, and format PowerPoint presentations and other business documents.

• Organize materials for meetings, presentations, and internal initiatives.

• Handle confidential information with discretion and professionalism. NDA may be required in some circumstances.

• Provide administrative support to the sales team as needed (tentative).

• Assist with customer-facing presentations, documents, and sales materials (tentative).

• Help prepare and organize information for customer meetings and sales initiatives (tentative).

• Support follow-up activities, special projects, and other business needs as assigned (tentative).

 

Required Experience and Qualifications:

• Excellent verbal and written communication skills; native-level English fluency preferred.

• Professional and friendly telephone presence.

• Strong organizational, time-management, and multitasking skills.

• Excellent attention to detail and follow-through.

• Ability to work independently and adapt to changing priorities.

• Strong judgment and discretion when handling confidential information.

• Proficiency with Microsoft Office, particularly PowerPoint, Outlook, Word, and Teams.

• Experience in administrative support, executive assistance, customer service, reception, or sales support preferred.

• Experience coordinating business travel is a plus.

• Willing and able to travel to Zebulon, North Carolina, approximately once per year for up to one week for in-person training, team collaboration, and company activities.

 

Schedule:

Remote, Monday–Friday position.

Flexibility to support multiple U.S. time zones is preferred.

Typical schedules may include 8:00 a.m.–5:00 p.m. ET or 10:00 a.m.–7:00 p.m. ET.

Reliable availability during assigned working hours is required.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.