Job Title: Executive Assistant

 

About the Company:

Our Client is a provider of cleaning services, specializing in maintaining high standards of cleanliness and hygiene. They offer a range of services to clients, ensuring their facilities are well-kept and presentable.

 

Job Description:

Our Client is seeking a Full-Time Executive Assistant to provide high-level administrative and operational support to the Head of Operations and leadership team. The ideal candidate will be responsible for maintaining reports, ensuring CRM data accuracy, managing paperwork, and being a key point of contact for clients and stakeholders.

 

Responsibilities:

• Provide high-level administrative and operational support to the Head of Operations and leadership team
• Own and maintain reports, documentation, and administrative workflows
• Ensure CRM data is accurate, up to date, and consistently maintained
• Manage and process paperwork, including documentation for franchisees
• Handle incoming calls and manage communication with corporate and external stakeholders
• Act as a key point of contact for clients, ensuring timely responses and issue resolution
• Document complaints, escalate them to Brand Managers, and track resolution
• Actively monitor operational processes to ensure corporate and billing functions are being executed properly
• Follow up across teams (including billing and corporate) to ensure tasks are completed on time
• Maintain direct follow-ups with the CEO and leadership to ensure alignment and accountability

 

Required Experience and Qualifications:

• Experience with billing, administrative operations, or similar roles
• Previous experience as an Executive Assistant or in a highly operational support role
• Strong organizational, communication, and follow-up skills
• Ability to take ownership and proactively drive tasks to completion
• High attention to detail and strong sense of accountability

 

Preferred Skills:

• Background in sales or client-facing roles

 

Personality:

• Proactive and accountable
• Detail-oriented and organized
• Strong communicator and team player

 

Software & Tools:

• Experience with CRM systems and administrative tools is advantageous.

 

English Level:

C1, C2, Native

 

Schedule:

9am to 5pm EST

 

Compensation & Benefits:

Payment in USD or Local Currency according to candidate's preference.