Job Title: Dispatcher

 

About the Company:

Our client specializes in providing appliances services, ensuring customer satisfaction through expert maintenance and repair solutions.

 

Job Description:

Our client is seeking a proactive and organized Dispatcher for their appliances services team. The ideal candidate will thrive in a fast-paced environment and will be responsible for answering phone calls and scheduling technicians to attend appointments. This role requires comfortability working through Zoom with the camera on during the entire shift.

 

Responsibilities:

• Answer phone calls and provide customer support.

• Schedule technicians for appointments efficiently.

• Maintain organized records and scheduling systems.

• Communicate effectively with both customers and technicians.

 

Required Experience and Qualifications:

• Experience in a customer service or dispatch role.

• Proficiency in using scheduling software.

• Ability to work comfortably in a fast-paced environment.

• Strong organizational skills.

 

Preferred Skills:

• Experience in the appliances services industry.

• Familiarity with Zoom and other video conferencing tools.

 

Personality:

• Proactive and decisive.

• Comfortable with multitasking.

• Excellent communication skills.

 

Software & Tools:

• Zoom

• Scheduling software (specific platform not specified)

 

English Level:

Native

 

Schedule:

2 possible shifts: 1 - Mon - Sat from 7am to 3pm EST; 2 - Sunday to Friday from 3pm to 11pm EST

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Flexible shift options.