Job Title: Visa Services and Client Relations Specialist

 

About the Company:

Our client is a growing visa services provider specializing in assisting individuals and businesses with navigating visa processes effortlessly. As they expand into the Latin America market, they are looking for dedicated team members to support their mission of providing exceptional service and guidance.

 

Job Description:

We are seeking a Visa Services and Client Relations Specialist to join our client’s team. This role combines sales and customer support responsibilities, serving as both a Sales Development Representative (SDR) and a Client Case Manager. You will be responsible for engaging potential clients, managing visa application cases, and ensuring a seamless experience for applicants in Latin America.

 

Responsibilities:

Engage potential clients via phone, WhatsApp, and email.

Conduct sales outreach and follow up with leads provided by the company.

Provide exceptional customer support and case management services.

Guide clients through the visa application process.

Maintain and update CRM records accurately.

Collaborate with internal teams to enhance the customer experience.

Assist in developing sales strategies and achieving revenue targets.

 

Required Experience and Qualifications:

Minimum 2 years of experience in sales, customer support, or a related service industry role.

Proven track record in handling customer interactions effectively.

C2 English level or higher.

Previous experience in visa or immigration services.

 

Preferred Skills:

Familiarity with CRM systems and sales tools.

Strong negotiation and persuasion skills.

Customer-centric mindset with proven problem-solving capabilities.

 

Salary & Benefits:

Payment in USD or Local Currency according to candidate’s preference.

Competitive salary range based on experience.

Performance-based commission structure available.