Job Title: Senior Call Center Representative

 

About the Company:

Our Client operates in the home services industry, providing residential solutions through a high-volume customer support and scheduling operation. They focus on delivering reliable service experiences while supporting large-scale operations across the United States.

 

Job Description:

We are looking for a Senior Call Center Representative with extensive experience working with U.S.-based companies in large call center environments. This role is focused on handling high call volumes, assisting customers with service-related inquiries, scheduling appointments, and ensuring an excellent customer experience within the home services sector.

 

Responsibilities:

• Handle inbound and outbound calls from U.S.-based customers in a professional and efficient manner.

• Schedule, reschedule, and manage service appointments.

• Provide accurate information regarding services, processes, and customer inquiries.

• Maintain detailed and accurate records in the internal systems.

• Follow call center scripts, procedures, and quality standards.

• Collaborate with internal teams to ensure smooth service operations.

• Manage high call volumes while maintaining excellent customer service standards.

 

Required Experience and Qualifications:

• 7–8 years of experience working with U.S.-based companies in a call center environment.

• Experience in large-scale call center operations.

• Proven background in the home services industry.

• Strong verbal communication skills in English.

• Ability to handle high call volumes and work in a fast-paced environment.

• Strong attention to detail and organizational skills.

 

Preferred Skills:

• Experience working with ServiceTitan.

• Familiarity with home services workflows and dispatching processes.

• Experience handling scheduling and customer coordination.

• Strong problem-solving skills.

 

Personality:

• Professional and customer-oriented.

• Calm and composed under pressure.

• Highly organized and detail-oriented.

• Reliable and consistent in performance.

• Team player with a strong sense of responsibility.

 

Software & Tools:

• ServiceTitan.

• Call center phone systems.

• CRM or scheduling platforms used in home services environments.

 

English Level:

Native, C2.

 

Schedule:

9am-1pm PST.

 

Salary and Benefits:

Payment in USD or Local Currency – Your Choice.