Customer Support Representative

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Customer Support Specialist

 

About the Company:

Our client has developed a unique product that allows people to play games using motion. You can play any existing game through movement, using a gaming play pad and a handheld device for full-body motion.

 

Job Description:

Our client is launching an innovative gaming product and is looking for a Customer Support Specialist to join their team. This role will focus on providing support to customers, primarily through chat and email. You will be the first point of contact for customer inquiries, acknowledging issues and escalating technical problems to a dedicated team in India.

The company is expanding into the South American market and is looking for dedicated individuals to help build their customer support presence. This is an opportunity to be part of a growing company with a unique product in the gaming industry.

 

Responsibilities of the role:

• Respond to customer inquiries via chat and email.

• Acknowledge customer issues and provide initial troubleshooting.

• Escalate complex technical issues to the support team in India.

• Manage customer interactions through a chatbot and support email inbox.

• Follow established methods and procedures to assist customers.

• Issue tickets for issues that require further technical investigation.

 

Required Experience and Qualifications:

• Previous experience in customer support is preferred.

• Ability to respond to customer emails and follow up on issues.

• Experience with troubleshooting customer issues.

• C1 English level.

• Must have a reliable internet connection and a suitable computer setup.

• Must be able to work from home.

 

Preferred Skills:

• Experience using customer support platforms like RingCentral.

• Familiarity with CRM systems.

 

Personality:

• Proactive and eager to learn.

• Detail-oriented.

• Good communication skills.

 

Software & Tools:

• Access to company systems, CRM, and communication platforms will be provided.

 

Schedule:

Full-time, 8-hour shifts.

Shifts can be flexible to overlap with Pacific time, with start times potentially ranging from 9 AM to 11 AM Eastern Time.

• 9 AM to 5 PM Eastern Time

• Potential for later shifts ending around 8 PM Eastern Time.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.