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Job Title: Dental Insurance & Front Desk Coordinator (Bilingual English/Spanish)

 

About the Company:

Our client operates in the dental industry, providing comprehensive dental services and support to patients.

 

Job Description:

We are seeking a bilingual Dental Insurance & Front Desk Coordinator with previous dental office experience to join our team. This role will serve as the first point of contact for patients, handling phone calls, insurance verification, appointment scheduling, and administrative support in both English and Spanish.

 

Responsibilities of the role:

• Answer inbound calls from patients in English and Spanish.

• Serve as the primary point of contact for patient inquiries.

• Verify dental insurance eligibility, benefits, and coverage details.

• Process insurance claims and follow up on outstanding claims.

• Schedule, confirm, and manage patient appointments.

• Maintain accurate patient records and documentation.

• Resolve patient inquiries independently whenever possible and transfer calls only when necessary.

• Provide general administrative support to the dental office.

 

Required Experience and Qualifications:

• Previous experience working in a dental office.

• Proven experience with dental insurance verification and claims processing.

• Fluent Spanish and strong English communication skills.

• Clear and professional phone presence.

• Ability to communicate effectively with both English-speaking and Spanish-speaking patients.

• Experience with dental practice management software.

• Ability to learn new systems and processes quickly.

 

Preferred Skills:

• Experience with Open Dental is preferred but not required.

 

Personality:

• Reliable, organized, and detail-oriented.

• Comfortable working remotely while maintaining a high level of productivity.

• Able to work effectively within U.S. business hours.

 

Software & Tools:

• Experience with dental practice management software.

 

Schedule:

Full-time position.

Monday through Saturday.

One rotating day off during the week (Tuesday or Wednesday, determined by the company).

Regular schedule: 10:00 AM – 7:00 PM Pacific Time.

Saturday schedule: 9:00 AM – 6:00 PM Pacific Time.

Some days may require a 9:00 AM start based on office hours.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.